2020 Integrated Report
CREATING RIPPLES OF CARE
THROUGH WATER AND SANITATION
CREATING RIPPLES OF CARE
THROUGH WATER AND SANITATION
Sustainability at Manila Water
Economic Performance Index
| Metric | 2018 | 2019 | 2020 |
|---|---|---|---|
| Economic Ownership, % | - | 100% | 100% |
| Ayala Corporation | - | 51.4% | 51.4% |
| Local Public, excluding Ayala Corporation | - | 21.8% | 28.0% |
| Foreign Public | - | 26.8% | 20.6% |
| Metric: GRI 201-1 | 2018 | 2019 | 2020 |
|---|---|---|---|
| Economic Value Generated, Php M* | |||
| Revenue | 20,266.8 | 22,273.1 | 21,267.2 |
| Economic Value Distributed, Php M | |||
| Operating Cost | 5,211.6 | 7,078.4 | 5,342.0 |
| Employee wages and benefits | 2,342.7 | 2,355.3 | 2,267.6 |
| Payments to providers of capital | 3,792.9 | 4,325.4 | 2,585.8 |
| Payments to government | 3,237.6 | 3,346.5 | 3,595.7 |
| Community investments | 44.3 | 21.0 | 21.3 |
| Economic Value Retained, Php M | 5,637.9 | 5,146.5 | 7,814.9 |
* Economic value generated is based on GRI standards
Supply Chain Performance Index
| Metric | 2018 | 2019 | 2020 |
|---|---|---|---|
| Toka Toka Partners, count | - | 36 | 36 |
| Local Government Unit | - | 24 | 24 |
| National Government Agencies | - | 7 | 7 |
| Corporations and other agencies | - | 5 | 5 |
| Metric: GRI 204-1 | 2018 | 2019 | 2020 |
|---|---|---|---|
| Proportion of spending on local suppliers, % | 100% | 100% | 100% |
| Local Spending | 98% | 100% | 100% |
| Foreign Spending | 2% | 0% | 0% |
| Metric | 2020 |
|---|---|
| Total Vendors Engaged, count | 558* |
| Boracay Water | 82 |
| Bulacan Aqua | 21 |
| Bulakan Water | 16 |
| Cebu Water | 29 |
| Clark Water | 69 |
| Calasiao Water | 17 |
| Laguna Water | 121 |
| East Zone Concession | 361 |
| MWPV | 90 |
| Obando Water | 15 |
| South Luzon | 32 |
*Enterprise data is not additive of per BU since some vendors were engaged by multiple BUs.
| Metric | 2020 |
|---|---|
| New Vendors Engaged, count* | 195** |
| Boracay Water | 37 |
| Bulacan Aqua | 12 |
| Bulakan Water | 13 |
| Cebu Water | 16 |
| Clark Water | 14 |
| Calasiao Water | 12 |
| Laguna Water | 40 |
| East Zone Concession | 111 |
| MWPV | 61 |
| Obando Water | 12 |
| South Luzon Water | 23 |
*New vendors are those engaged in 2020 but not in 2019.
**Enterprise data is not additive of per BU since some vendors were engaged by multiple BUs.
Social Performance Index
| Metric, GRI 401-1 | 2019 | 2020 |
|---|---|---|
| Total New Employee Hires by Gender | 635 | 189 |
| Male | 413 | 117 |
| Aqua Centro MWPV Corporation | 6 | - |
| Boracay Water | 3 | 2 |
| Bulacan Aqua | 3 | - |
| Bulakan Water | 29 | - |
| Calasiao Water | 4 | - |
| Calbayog Water | 39 | 1 |
| Cebu Water | 12 | 1 |
| Clark Water | 6 | 4 |
| Estate Water | 31 | 7 |
| Indonesia | - | - |
| Laguna Water | 32 | 3 |
| MWAP | - | - |
| MWF | 1 | - |
| East Zone Concession | 172 | 74 |
| MWPV HQ | 11 | 13 |
| MWTS | 9 | 3 |
| MWTV | 12 | 4 |
| Obando Water | 3 | 2 |
| Tagum Water | 4 | 1 |
| Tanauan Water | 33 | 2 |
| Vietnam | - | - |
| Zamboanga | 3 | - |
| Female | 222 | 72 |
| Aqua Centro MWPV Corporation | 3 | - |
| Boracay Water | 2 | 2 |
| Bulacan Aqua | 1 | - |
| Bulakan Water | 8 | 1 |
| Calasiao Water | 1 | - |
| Calbayog Water | 3 | - |
| Cebu Water | - | 2 |
| Clark Water | - | 4 |
| Estate Water | 7 | 6 |
| Indonesia | - | - |
| Laguna Water | 49 | 4 |
| MWAP | - | - |
| MWF | 3 | 1 |
| East Zone Concession | 87 | 23 |
| MWPV HQ | 14 | 23 |
| MWTS | 6 | 1 |
| MWTV | 6 | 3 |
| Obando Water | 4 | - |
| Tagum Water | - | - |
| Tanauan Water | 18 | 2 |
| Vietnam | - | - |
| Zamboanga | - | - |
| Metric, GRI 401-1 | 2019 | 2020 |
|---|---|---|
| Total New Employee Hires by Age | 635 | 189 |
| < 30 years old | 282 | 86 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 2 | 3 |
| Bulacan Aqua | 1 | - |
| Bulakan Water | 8 | 1 |
| Calasiao Water | 3 | - |
| Calbayog Water | 5 | 1 |
| Cebu Water | 1 | 1 |
| Clark Water | 2 | 6 |
| Estate Water | 15 | 4 |
| Indonesia | - | - |
| Laguna Water | 26 | 7 |
| MWAP | - | - |
| MWF | 1 | - |
| East Zone Concession | 175 | 42 |
| MWPV HQ | 9 | 15 |
| MWTS | 8 | - |
| MWTV | 11 | 3 |
| Obando Water | 5 | - |
| Tagum Water | 3 | - |
| Tanauan Water | 5 | 3 |
| Vietnam | - | - |
| Zamboanga | 2 | - |
| 30 - 50 years old | 291 | 99 |
| Aqua Centro MWPV Corporation | 9 | - |
| Boracay Water | 3 | 1 |
| Bulacan Aqua | 3 | - |
| Bulakan Water | 21 | - |
| Calasiao Water | 2 | - |
| Calbayog Water | 31 | - |
| Cebu Water | 11 | 2 |
| Clark Water | 4 | 2 |
| Estate Water | 20 | 9 |
| Indonesia | - | - |
| Laguna Water | 48 | - |
| MWAP | - | - |
| MWF | 3 | 1 |
| East Zone Concession | 63 | 52 |
| MWPV HQ | 15 | 21 |
| MWTS | 7 | 4 |
| MWTV | 7 | 4 |
| Obando Water | 2 | 2 |
| Tagum Water | 1 | - |
| Tanauan Water | 40 | 1 |
| Vietnam | - | - |
| Zamboanga | 1 | - |
| > 50 years old | 62 | 4 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | - | - |
| Bulacan Aqua | - | - |
| Bulakan Water | 8 | - |
| Calasiao Water | - | - |
| Calbayog Water | 16 | - |
| Cebu Water | - | - |
| Clark Water | - | - |
| Estate Water | 3 | - |
| Indonesia | - | - |
| Laguna Water | 7 | - |
| MWAP | - | - |
| MWF | - | - |
| East Zone Concession | 21 | 3 |
| MWPV HQ | 1 | - |
| MWTS | - | - |
| MWTV | - | - |
| Obando Water | - | - |
| Tagum Water | - | 1 |
| Tanauan Water | 6 | - |
| Vietnam | - | - |
| Zamboanga | - | - |
| Metric, GRI 401-1 | 2019 | 2020 |
|---|---|---|
| Total New Employee Hires by Region | 635 | 189 |
| National Capital Region | 370 | 148 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | - | - |
| Bulacan Aqua | - | - |
| Bulakan Water | - | - |
| Calasiao Water | - | - |
| Calbayog Water | - | - |
| Cebu Water | - | - |
| Clark Water | 6 | - |
| Estate Water | 38 | 4 |
| Indonesia | - | - |
| Laguna Water | 5 | 1 |
| MWAP | - | - |
| MWF | 4 | 1 |
| East Zone Concession | 259 | 97 |
| MWPV HQ | 25 | 34 |
| MWTS | 15 | 4 |
| MWTV | 18 | 7 |
| Obando Water | - | - |
| Tagum Water | - | - |
| Tanauan Water | - | - |
| Vietnam | - | - |
| Zamboanga | - | - |
| Luzon | 180 | 26 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | - | - |
| Bulacan Aqua | 4 | - |
| Bulakan Water | 37 | 1 |
| Calasiao Water | 5 | - |
| Calbayog Water | - | - |
| Cebu Water | - | - |
| Clark Water | - | 8 |
| Estate Water | - | 5 |
| Indonesia | - | - |
| Laguna Water | 76 | 5 |
| MWAP | - | - |
| MWF | - | - |
| East Zone Concession | - | - |
| MWPV HQ | - | 1 |
| MWTS | - | - |
| MWTV | - | - |
| Obando Water | 7 | 2 |
| Tagum Water | - | - |
| Tanauan Water | 51 | 4 |
| Vietnam | - | - |
| Zamboanga | - | - |
| Visayas | 78 | 10 |
| Aqua Centro MWPV Corporation | 9 | - |
| Boracay Water | 5 | 4 |
| Bulacan Aqua | - | - |
| Bulakan Water | - | - |
| Calasiao Water | - | - |
| Calbayog Water | 52 | 1 |
| Cebu Water | 12 | 2 |
| Clark Water | - | - |
| Estate Water | - | 3 |
| Indonesia | - | - |
| Laguna Water | - | - |
| MWAP | - | - |
| MWF | - | - |
| East Zone Concession | - | - |
| MWPV HQ | - | - |
| MWTS | - | - |
| MWTV | - | - |
| Obando Water | - | - |
| Tagum Water | - | - |
| Tanauan Water | - | - |
| Vietnam | - | - |
| Zamboanga | - | - |
| Mindanao | 7 | 5 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | - | - |
| Bulacan Aqua | - | - |
| Bulakan Water | - | - |
| Calasiao Water | - | - |
| Calbayog Water | - | - |
| Cebu Water | - | 1 |
| Clark Water | - | - |
| Estate Water | - | 1 |
| Indonesia | - | - |
| Laguna Water | - | 1 |
| MWAP | - | - |
| MWF | - | - |
| East Zone Concession | - | - |
| MWPV HQ | - | 1 |
| MWTS | - | - |
| MWTV | - | - |
| Obando Water | - | - |
| Tagum Water | 4 | 1 |
| Tanauan Water | - | - |
| Vietnam | - | - |
| Zamboanga | 3 | - |
| Others | - | - |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | - | - |
| Bulacan Aqua | - | - |
| Bulakan Water | - | - |
| Calasiao Water | - | - |
| Calbayog Water | - | - |
| Cebu Water | - | - |
| Clark Water | - | - |
| Estate Water | - | - |
| Indonesia | - | - |
| Laguna Water | - | - |
| MWAP | - | - |
| MWF | - | - |
| East Zone Concession | - | - |
| MWPV HQ | - | - |
| MWTS | - | - |
| MWTV | - | - |
| Obando Water | - | - |
| Tagum Water | - | - |
| Tanauan Water | - | - |
| Vietnam | - | - |
| Zamboanga | - | - |
| Metric, GRI 401-1 | 2019 | 2020 |
|---|---|---|
| Total Employee Turnover by Gender | 292 | 303 |
| Male | 179 | 186 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 5 | 1 |
| Bulacan Aqua | 1 | 1 |
| Bulakan Water | 2 | - |
| Calasiao Water | 1 | - |
| Calbayog Water | - | - |
| Cebu Water | 1 | 1 |
| Clark Water | 5 | 3 |
| Estate Water | 10 | 4 |
| Indonesia | 1 | |
| Laguna Water | 26 | 9 |
| MWAP | - | - |
| MWF | - | 1 |
| East Zone Concession | 103 | 117 |
| MWPV HQ | 3 | 4 |
| MWTS | 9 | 35 |
| MWTV | 7 | 5 |
| Obando Water | 3 | 1 |
| Tagum Water | - | - |
| Tanauan Water | - | 3 |
| Vietnam | - | - |
| Zamboanga | 3 | - |
| Female | 113 | 117 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | - | 1 |
| Bulacan Aqua | 2 | - |
| Bulakan Water | 2 | - |
| Calasiao Water | - | - |
| Calbayog Water | - | 1 |
| Cebu Water | - | 1 |
| Clark Water | 3 | 2 |
| Estate Water | 3 | 1 |
| Indonesia | - | 1 |
| Laguna Water | 11 | 8 |
| MWAP | - | - |
| MWF | 2 | - |
| East Zone Concession | 78 | 75 |
| MWPV HQ | 3 | 7 |
| MWTS | 3 | 16 |
| MWTV | 2 | - |
| Obando Water | 3 | - |
| Tagum Water | - | - |
| Tanauan Water | - | 4 |
| Vietnam | - | - |
| Zamboanga | 1 | - |
| Metric, GRI 401-1 | 2019 | 2020 |
|---|---|---|
| Total Employee Turnover by Age | 292 | 303 |
| < 30 years old | 95 | 78 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 3 | - |
| Bulacan Aqua | 2 | 1 |
| Bulakan Water | - | - |
| Calasiao Water | - | - |
| Calbayog Water | - | - |
| Cebu Water | - | 1 |
| Clark Water | - | 2 |
| Estate Water | 8 | 1 |
| Indonesia | - | 1 |
| Laguna Water | 20 | 6 |
| MWAP | - | - |
| MWF | - | 1 |
| East Zone Concession | 49 | 47 |
| MWPV HQ | 2 | 2 |
| MWTS | 5 | 16 |
| MWTV | 3 | - |
| Obando Water | 2 | - |
| Tagum Water | - | - |
| Tanauan Water | - | - |
| Vietnam | - | - |
| Zamboanga | 1 | - |
| 30 - 50 years old | 139 | 137 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 1 | 2 |
| Bulacan Aqua | 1 | - |
| Bulakan Water | 3 | - |
| Calasiao Water | - | - |
| Calbayog Water | 1 | - |
| Cebu Water | 6 | 1 |
| Clark Water | 1 | 3 |
| Estate Water | 5 | 4 |
| Indonesia | - | 1 |
| Laguna Water | 16 | 9 |
| MWAP | - | - |
| MWF | 2 | - |
| East Zone Concession | 81 | 62 |
| MWPV HQ | 4 | 9 |
| MWTS | 6 | 35 |
| MWTV | 6 | 4 |
| Obando Water | 4 | 1 |
| Tagum Water | - | - |
| Tanauan Water | - | 6 |
| Vietnam | 2 | - |
| Zamboanga | - | - |
| > 50 years old | 58 | 88 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 1 | - |
| Bulacan Aqua | - | - |
| Bulakan Water | 1 | - |
| Calasiao Water | - | - |
| Calbayog Water | - | 1 |
| Cebu Water | - | - |
| Clark Water | 2 | - |
| Estate Water | - | - |
| Indonesia | - | - |
| Laguna Water | 1 | 2 |
| MWAP | - | - |
| MWF | - | - |
| East Zone Concession | 51 | 83 |
| MWPV HQ | - | - |
| MWTS | 1 | - |
| MWTV | - | 1 |
| Obando Water | - | - |
| Tagum Water | - | - |
| Tanauan Water | - | 1 |
| Vietnam | - | - |
| Zamboanga | 1 | - |
| Metric, GRI 401-1 | 2019 | 2020 |
|---|---|---|
| Total Employee Turnover by Region | 292 | 303 |
| National Capital Region | 217 | 259 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | - | - |
| Bulacan Aqua | - | - |
| Bulakan Water | - | - |
| Calasiao Water | - | - |
| Calbayog Water | - | - |
| Cebu Water | - | - |
| Clark Water | - | - |
| Estate Water | 13 | 2 |
| Indonesia | - | - |
| Laguna Water | 4 | 3 |
| MWAP | - | - |
| MWF | 2 | 1 |
| East Zone Concession | 171 | 187 |
| MWPV HQ | 6 | 11 |
| MWTS | 12 | 51 |
| MWTV | 9 | 4 |
| Obando Water | - | - |
| Tagum Water | - | - |
| Tanauan Water | - | - |
| Vietnam | - | - |
| Zamboanga | - | - |
| Luzon | 62 | 30 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | - | - |
| Bulacan Aqua | 3 | 1 |
| Bulakan Water | 4 | - |
| Calasiao Water | 1 | - |
| Calbayog Water | - | - |
| Cebu Water | - | - |
| Clark Water | 8 | 5 |
| Estate Water | - | 2 |
| Indonesia | - | - |
| Laguna Water | 33 | 14 |
| MWAP | - | - |
| MWF | - | - |
| East Zone Concession | 7 | - |
| MWPV HQ | - | - |
| MWTS | - | - |
| MWTV | - | - |
| Obando Water | 6 | 1 |
| Tagum Water | - | - |
| Tanauan Water | - | 7 |
| Vietnam | - | - |
| Zamboanga | - | - |
| Visayas | 9 | 5 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 5 | 2 |
| Bulacan Aqua | - | - |
| Bulakan Water | - | - |
| Calasiao Water | - | - |
| Calbayog Water | - | - |
| Cebu Water | 1 | 2 |
| Clark Water | - | - |
| Estate Water | - | 1 |
| Indonesia | - | - |
| Laguna Water | - | - |
| MWAP | - | - |
| MWF | - | - |
| East Zone Concession | 3 | - |
| MWPV HQ | - | - |
| MWTS | - | - |
| MWTV | - | - |
| Obando Water | - | - |
| Tagum Water | - | - |
| Tanauan Water | - | - |
| Vietnam | - | - |
| Zamboanga | - | - |
| Mindanao | 4 | 5 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | - | - |
| Bulacan Aqua | - | - |
| Bulakan Water | - | - |
| Calasiao Water | - | - |
| Calbayog Water | - | - |
| Cebu Water | - | - |
| Clark Water | - | - |
| Estate Water | - | - |
| Indonesia | - | - |
| Laguna Water | - | - |
| MWAP | - | - |
| MWF | - | - |
| East Zone Concession | - | 4 |
| MWPV HQ | - | - |
| MWTS | - | - |
| MWTV | - | 1 |
| Obando Water | - | - |
| Tagum Water | - | - |
| Tanauan Water | - | - |
| Vietnam | - | - |
| Zamboanga | 4 | - |
| Others | - | 4 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | - | - |
| Bulacan Aqua | - | - |
| Bulakan Water | - | - |
| Calasiao Water | - | - |
| Calbayog Water | - | 1 |
| Cebu Water | - | - |
| Clark Water | - | - |
| Estate Water | - | - |
| Indonesia | - | 2 |
| Laguna Water | - | - |
| MWAP | - | - |
| MWF | - | - |
| East Zone Concession | - | 1 |
| MWPV HQ | - | - |
| MWTS | - | - |
| MWTV | - | - |
| Obando Water | - | - |
| Tagum Water | - | - |
| Tanauan Water | - | - |
| Vietnam | - | - |
| Zamboanga | - | - |
| Metric: GRI 403-1, 403-3 | 2020 |
|---|---|
| Total Employee Safe Man Hours | 8,840,840 |
| Boracay Water | 1,002,004 |
| Bulacan Aqua | 111,728 |
| Bulakan Water | 124,191 |
| Calasiao Water | 34,623 |
| Calbayog Water | 120,216 |
| Cebu Water | 87,451 |
| Clark Water | 716,975 |
| Estate Water and Aqua Centro | 540,200 |
| Kenh Dong Water | 134,016 |
| Laguna Water | 2,384,825 |
| Obando Water | 130,521 |
| East Zone Concession | 2,959,832 |
| MWPV HQ | 122,656 |
| MWTV | 95,872 |
| Tagum Water | 46,554 |
| Tanauan Water | 132,009 |
| Thu Duc Water | 97,168 |
| Metric | 2020 |
|---|---|
| Total Contractors Safe Man Hours | 7,317,168 |
| Boracay Water | 333,572 |
| Bulacan Aqua Estate | 32,032 |
| Bulakan Water | 30,840 |
| Calasiao Water | 17,467 |
| Calbayog Water | 30,414 |
| Cebu Water | 116,957 |
| Clark Water | 163,380 |
| Estate Water and Aqua Centro | 669,893 |
| Kenh Dong Water | 12,336 |
| Laguna Water | 191,308 |
| Obando Water | 27,144 |
| East Zone Concession | 5,655,236 |
| MWPV HQ | 8,856 |
| MWTV | 11,296 |
| Tagum Water | 7,160 |
| Tanauan Water | 12,097 |
| Thu Duc Water* | No data |
*Business units that do not report data are currently undergoing capacity building initiative and figures are expected to be provided covering the year 2021.
| Metric: GRI 2018 403-9 | 2020 |
|---|---|
| Total Number of non-disabling injuries for employees | 3 |
| Boracay Water | - |
| Bulacan Aqua | - |
| Bulakan Water | 1 |
| Calasiao Water | - |
| Calbayog Water | - |
| Cebu Water | - |
| Clark Water | 1 |
| Estate Water and Aqua Centro | - |
| Indonesia* | No data |
| Kenh Dong Water | - |
| Laguna Water | - |
| Obando Water | 1 |
| East Zone Concession | - |
| MWAP* | No data |
| MWF* | No data |
| MWPV HQ | - |
| MWTS* | No data |
| MWTV | - |
| Tagum Water | - |
| Tanauan Water | - |
| Thu Duc Water | - |
*Business units that do not report data are currently undergoing capacity building initiative and figures are expected to be provided covering the year 2021.
| Metric: GRI 2018 403-9 | 2020 |
|---|---|
| Total Number of disabling injuries (excluding fatalities) for employees | 1 |
| Boracay Water | - |
| Bulacan Aqua | - |
| Bulakan Water | 1 |
| Calasiao Water | - |
| Calbayog Water | - |
| Cebu Water | - |
| Clark Water | - |
| Estate Water and Aqua Centro | - |
| Indonesia* | No Data |
| Kenh Dong Water | - |
| Laguna Water | - |
| Obando Water | - |
| East Zone Concession | - |
| MWAP* | No Data |
| MWF* | No Data |
| MWPV HQ | - |
| MWTS* | No Data |
| MWTV | - |
| Tagum Water | - |
| Tanauan Water | - |
| Thu Duc Water | - |
*Business units that do not report data are currently undergoing capacity building initiative and figures are expected to be provided covering the year 2021.
| Metric: GRI 2018 403-9 | 2020 |
|---|---|
| Total Number of Number of fatalities for employees | - |
| Boracay Water | - |
| Bulacan Aqua | - |
| Bulakan Water | - |
| Calasiao Water | - |
| Calbayog Water | - |
| Cebu Water | - |
| Clark Water | - |
| Estate Water and Aqua Centro | - |
| Indonesia* | No Data |
| Kenh Dong Water | - |
| Laguna Water | - |
| Obando Water | - |
| East Zone Concession | - |
| MWAP* | No Data |
| MWF* | No Data |
| MWPV HQ | - |
| MWTS* | No Data |
| MWTV | - |
| Tagum Water | - |
| Tanauan Water | - |
| Thu Duc Water | - |
*Business units that do not report data are currently undergoing capacity building initiative and figures are expected to be provided covering the year 2021.
| Metric: GRI 2018 403-10 | 2020 |
|---|---|
| Total Number of Number of fatalities for employees | - |
| Boracay Water | - |
| Bulacan Aqua | - |
| Bulakan Water | - |
| Calasiao Water | - |
| Calbayog Water | - |
| Cebu Water | - |
| Clark Water | - |
| Estate Water and Aqua Centro | - |
| Indonesia* | No Data |
| Kenh Dong Water | - |
| Laguna Water | - |
| Obando Water | - |
| East Zone Concession | - |
| MWAP* | No Data |
| MWF* | No Data |
| MWPV HQ | - |
| MWTS* | No Data |
| MWTV | - |
| Tagum Water | - |
| Tanauan Water | - |
| Thu Duc Water | - |
*Business units that do not report data are currently undergoing capacity building initiative and figures are expected to be provided covering the year 2021.
| Metric, GRI 404-1 | 2019 | 2020 |
|---|---|---|
| Total Trained Employee Headcount by Gender | 2,172 | 1,789 |
| Male | 1,396 | 1,101 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 28 | 3 |
| Bulacan Aqua | 16 | 6 |
| Bulakan Water | 29 | 20 |
| Calasiao Water | 7 | 5 |
| Calbayog Water | - | 44 |
| Cebu Water | 3 | 9 |
| Clark Water | 42 | 58 |
| Estate Water | 9 | 58 |
| Indonesia | - | 3 |
| Laguna Water | 155 | 70 |
| MWAP | - | - |
| MWF | 3 | 6 |
| East Zone Concession | 920 | 690 |
| MWPV HQ | 15 | 36 |
| MWTS | 35 | 1 |
| MWTV | 8 | 30 |
| Obando Water | 20 | 21 |
| Tagum Water | - | 7 |
| Tanauan Water | 106 | 32 |
| Vietnam | - | 2 |
| Zamboanga | - | - |
| Female | 776 | 688 |
| Aqua Centro MWPV Corporation | - | 2 |
| Boracay Water | 14 | 7 |
| Bulacan Aqua | 8 | 11 |
| Bulakan Water | 8 | 10 |
| Calasiao Water | 5 | 8 |
| Calbayog Water | - | 9 |
| Cebu Water | 2 | 7 |
| Clark Water | 20 | 20 |
| Estate Water | 3 | 30 |
| Indonesia | 1 | 2 |
| Laguna Water | 82 | 71 |
| MWAP | - | - |
| MWF | 10 | 9 |
| East Zone Concession | 533 | 429 |
| MWPV HQ | 15 | 34 |
| MWTS | 24 | 1 |
| MWTV | 4 | 13 |
| Obando Water | 7 | 7 |
| Tagum Water | - | - |
| Tanauan Water | 39 | 16 |
| Vietnam | 1 | 2 |
| Zamboanga | - | - |
| Metric, GRI 404-1 | 2019 | 2020 |
|---|---|---|
| Total Trained Employee Headcount by Employee Category | 2,172 | 1,789 |
| Senior Management | 146 | 234 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 2 | - |
| Bulacan Aqua | 4 | - |
| Bulakan Water | 3 | - |
| Calasiao Water | 1 | - |
| Calbayog Water | - | - |
| Cebu Water | 1 | 4 |
| Clark Water | 1 | 3 |
| Estate Water | 1 | 58 |
| Indonesia | - | 1 |
| Laguna Water | 9 | 6 |
| MWAP | - | - |
| MWF | 2 | 4 |
| East Zone Concession | 115 | 142 |
| MWPV HQ | 6 | 15 |
| MWTS | - | - |
| MWTV | 1 | 1 |
| Obando Water | - | - |
| Tagum Water | - | - |
| Tanauan Water | - | - |
| Vietnam | - | - |
| Zamboanga | - | - |
| Middle Management | 1,528 | 1,299 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 31 | 6 |
| Bulacan Aqua | 2 | 13 |
| Bulakan Water | 13 | 17 |
| Calasiao Water | 7 | 11 |
| Calbayog Water | - | 10 |
| Cebu Water | 3 | 9 |
| Clark Water | 40 | 39 |
| Estate Water | 10 | 27 |
| Indonesia | 1 | 3 |
| Laguna Water | 143 | 118 |
| MWAP | - | - |
| MWF | 11 | 11 |
| East Zone Concession | 1,049 | 896 |
| MWPV HQ | 24 | 52 |
| MWTS | 43 | 2 |
| MWTV | 11 | 41 |
| Obando Water | 12 | 11 |
| Tagum Water | - | 4 |
| Tanauan Water | 127 | 25 |
| Vietnam | 1 | 4 |
| Zamboanga | - | - |
| Rank and File | 498 | 256 |
| Aqua Centro MWPV Corporation | - | 2 |
| Boracay Water | 9 | 4 |
| Bulacan Aqua | 18 | 4 |
| Bulakan Water | 21 | 13 |
| Calasiao Water | 4 | 2 |
| Calbayog Water | - | 43 |
| Cebu Water | 1 | 3 |
| Clark Water | 21 | 36 |
| Estate Water | 1 | 3 |
| Indonesia | - | 1 |
| Laguna Water | 85 | 17 |
| MWAP | - | - |
| MWF | - | - |
| East Zone Concession | 289 | 81 |
| MWPV HQ | - | 3 |
| MWTS | 16 | - |
| MWTV | - | 1 |
| Obando Water | 15 | 17 |
| Tagum Water | - | 3 |
| Tanauan Water | 18 | 23 |
| Vietnam | - | - |
| Zamboanga | - | - |
| Metric, GRI 404-1 | 2019 | 2020 |
|---|---|---|
| Total Training Hours by Gender | 42,477 | 37,049 |
| Male | 27,911 | 21,521 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 1,046 | 62 |
| Bulacan Aqua | 183 | 55 |
| Bulakan Water | 345 | 166 |
| Calasiao Water | 976 | 8 |
| Calbayog Water | - | 77 |
| Cebu Water | 88 | 144 |
| Clark Water | 1,299 | 97 |
| Estate Water | 184 | 229 |
| Indonesia | - | 17 |
| Laguna Water | 8,562 | 587 |
| MWAP | - | - |
| MWF | 213 | 132 |
| East Zone Concession | 13,739 | 14,858 |
| MWPV HQ | 280 | 115 |
| MWTS | 48 | 32 |
| MWTV | 144 | 414 |
| Obando Water | 380 | 442 |
| Tagum Water | - | 56 |
| Tanauan Water | 424 | 4,025 |
| Vietnam | - | 4 |
| Zamboanga | - | - |
| Female | 14,566 | 15,528 |
| Aqua Centro MWPV Corporation | - | 2 |
| Boracay Water | 468 | 49 |
| Bulacan Aqua | 359 | 47 |
| Bulakan Water | 38 | 86 |
| Calasiao Water | 480 | 11 |
| Calbayog Water | - | 17 |
| Cebu Water | 56 | 160 |
| Clark Water | 652 | 62 |
| Estate Water | 56 | 338 |
| Indonesia | 6 | 10 |
| Laguna Water | 3,900 | 731 |
| MWAP | - | - |
| MWF | 458 | 591 |
| East Zone Concession | 7,391 | 6,185 |
| MWPV HQ | 288 | 292 |
| MWTS | 56 | 16 |
| MWTV | 96 | 143 |
| Obando Water | 104 | 241 |
| Tagum Water | - | - |
| Tanauan Water | 156 | 6,523 |
| Vietnam | 3 | 24 |
| Zamboanga | - | - |
| Metric, GRI 404-1 | 2019 | 2020 |
|---|---|---|
| Total Training Hours by Employee Category | 42,477 | 37,049 |
| Senior Management | 2,763 | 3,517 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 27 | - |
| Bulacan Aqua | 89 | - |
| Bulakan Water | 32 | - |
| Calasiao Water | - | - |
| Calbayog Water | - | - |
| Cebu Water | 40 | 112 |
| Clark Water | 56 | 4 |
| Estate Water | 24 | 106 |
| Indonesia | - | 4 |
| Laguna Water | 488 | 118 |
| MWAP | - | - |
| MWF | 385 | 135 |
| East Zone Concession | 1,526 | 2,869 |
| MWPV HQ | 72 | 163 |
| MWTS | - | - |
| MWTV | 24 | 5 |
| Obando Water | - | - |
| Tagum Water | - | - |
| Tanauan Water | - | - |
| Vietnam | - | - |
| Zamboanga | - | - |
| Middle Management | 32,876 | 29,983 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 1,199 | 85 |
| Bulacan Aqua | 26 | 76 |
| Bulakan Water | 319 | 210 |
| Calasiao Water | 1,456 | 18 |
| Calbayog Water | - | 19 |
| Cebu Water | 88 | 168 |
| Clark Water | 56 | 100 |
| Estate Water | 176 | 324 |
| Indonesia | 6 | 16 |
| Laguna Water | 8,614 | 1,059 |
| MWAP | - | - |
| MWF | 286 | 588 |
| East Zone Concession | 19,107 | 17,328 |
| MWPV HQ | 496 | 242 |
| MWTS | 104 | 48 |
| MWTV | 216 | 547 |
| Obando Water | 216 | 401 |
| Tagum Water | - | 32 |
| Tanauan Water | 508 | 8,695 |
| Vietnam | 3 | 27 |
| Zamboanga | - | - |
| Rank and File | 5,722 | 3,549 |
| Aqua Centro MWPV Corporation | - | 2 |
| Boracay Water | 288 | 26 |
| Bulacan Aqua | 426 | 26 |
| Bulakan Water | 32 | 42 |
| Calasiao Water | - | 1 |
| Calbayog Water | - | 76 |
| Cebu Water | 16 | 24 |
| Clark Water | 723 | 55 |
| Estate Water | 40 | 137 |
| Indonesia | - | 7 |
| Laguna Water | 3,360 | 141 |
| MWAP | - | - |
| MWF | - | - |
| East Zone Concession | 497 | 846 |
| MWPV HQ | - | 2 |
| MWTS | - | - |
| MWTV | - | 5 |
| Obando Water | 268 | 283 |
| Tagum Water | - | 24 |
| Tanauan Water | 72 | 1,853 |
| Vietnam | - | - |
| Zamboanga | - | - |
| Metric, GRI 404-1 | 2019 | 2020 |
|---|---|---|
| Average Training Hours by Gender | 17.61 | 16.03 |
| Male | 17.69 | 14.33 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 18.35 | 1.07 |
| Bulacan Aqua | 11.41 | 3.67 |
| Bulakan Water | 11.90 | 5.72 |
| Calasiao Water | 139.43 | 1.33 |
| Calbayog Water | - | 1.93 |
| Cebu Water | 4.63 | 7.20 |
| Clark Water | 22.79 | 1.62 |
| Estate Water | 1.69 | 2.08 |
| Indonesia | - | 17.26 |
| Laguna Water | 62.04 | 4.45 |
| MWAP | - | - |
| MWF | 71.00 | 44.00 |
| East Zone Concession | 14.93 | 16.96 |
| MWPV HQ | 9.33 | 3.12 |
| MWTS | 1.37 | 10.67 |
| MWTV | 4.65 | 10.63 |
| Obando Water | 19.00 | 21.05 |
| Tagum Water | - | 6.22 |
| Tanauan Water | 12.85 | 125.77 |
| Vietnam | - | 1.96 |
| Zamboanga | - | - |
| Female | 17.47 | 19.19 |
| Aqua Centro MWPV Corporation | - | 1.16 |
| Boracay Water | 18.72 | 1.81 |
| Bulacan Aqua | 44.81 | 5.88 |
| Bulakan Water | 4.75 | 9.56 |
| Calasiao Water | 96.00 | 1.38 |
| Calbayog Water | - | 1.22 |
| Cebu Water | 28.00 | 53.33 |
| Clark Water | 36.22 | 2.95 |
| Estate Water | 1.93 | 8.24 |
| Indonesia | 3.00 | 10.20 |
| Laguna Water | 52.70 | 9.88 |
| MWAP | - | - |
| MWF | - | 49.25 |
| East Zone Concession | 13.87 | 12.83 |
| MWPV HQ | 7.58 | 5.03 |
| MWTS | 2.33 | 3.20 |
| MWTV | 8.00 | 8.94 |
| Obando Water | 14.86 | 34.43 |
| Tagum Water | - | - |
| Tanauan Water | 8.67 | 407.69 |
| Vietnam | 1.35 | 11.77 |
| Zamboanga | - | - |
| Metric, GRI 404-1 | 2019 | 2020 |
|---|---|---|
| Average Training Hours by Employee Category | 17.61 | 16.03 |
| Senior Management | 18.9 | 19.11 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 13.5 | - |
| Bulacan Aqua | 89.0 | - |
| Bulakan Water | 10.7 | - |
| Calasiao Water | - | - |
| Calbayog Water | - | - |
| Cebu Water | 40.0 | 112.0 |
| Clark Water | 56.0 | 4.0 |
| Estate Water | 8.0 | 17.7 |
| Indonesia | - | 4.4 |
| Laguna Water | 81.3 | 19.7 |
| MWAP | - | - |
| MWF | 192.5 | 27.0 |
| East Zone Concession | 13.3 | 21.2 |
| MWPV HQ | 8.0 | 7.8 |
| MWTS | - | - |
| MWTV | 24.0 | 1.3 |
| Obando Water | - | - |
| Tagum Water | - | - |
| Tanauan Water | - | - |
| Vietnam | - | - |
| Zamboanga | - | - |
| Middle Management | 20.8 | 19.76 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 20.3 | 1.4 |
| Bulacan Aqua | 5.2 | 15.2 |
| Bulakan Water | 24.5 | 12.4 |
| Calasiao Water | 208.0 | 2.0 |
| Calbayog Water | - | 0.9 |
| Cebu Water | 22.0 | 42.0 |
| Clark Water | 1.5 | 2.4 |
| Estate Water | 2.6 | 4.8 |
| Indonesia | 2.0 | 16.1 |
| Laguna Water | 67.3 | 8.0 |
| MWAP | - | - |
| MWF | 26.0 | 58.8 |
| East Zone Concession | 18.2 | 17.8 |
| MWPV HQ | 9.9 | 3.6 |
| MWTS | 2.4 | 6.0 |
| MWTV | 6.4 | 11.2 |
| Obando Water | 18.0 | 36.4 |
| Tagum Water | - | 8.0 |
| Tanauan Water | 17.5 | 347.8 |
| Vietnam | 1.4 | 6.9 |
| Zamboanga | - | - |
| Rank and File | 8.4 | 5.82 |
| Aqua Centro MWPV Corporation | - | 0.4 |
| Boracay Water | 13.7 | 1.1 |
| Bulacan Aqua | 23.7 | 1.4 |
| Bulakan Water | 1.5 | 2.0 |
| Calasiao Water | - | 0.2 |
| Calbayog Water | - | 2.4 |
| Cebu Water | 1.0 | 1.3 |
| Clark Water | 19.5 | 1.4 |
| Estate Water | 0.6 | 1.8 |
| Indonesia | - | - |
| Laguna Water | 43.1 | 2.1 |
| MWAP | - | - |
| MWF | - | - |
| East Zone Concession | 1.7 | 3.4 |
| MWPV HQ | - | 0.3 |
| MWTS | - | - |
| MWTV | - | 2.6 |
| Obando Water | 17.9 | 16.6 |
| Tagum Water | - | 4.0 |
| Tanauan Water | 3.3 | 80.6 |
| Vietnam | - | - |
| Zamboanga | - | - |
| Metric, GRI 404-2 | 2019 | 2020 |
|---|---|---|
| Total Number of programs implemented, and assistance provided to upgrade employee skills | 1,612 | 5,823 |
| Technical/Functional/CPD | 1,515 | 5,317 |
| School | - | 5 |
| Leadership | 20 | 401 |
| Legal/Mandatory/Safety | 77 | 53 |
| Conferences/Symposiums | - | 30 |
| Onboarding Orientation | - | 17 |
| Metric, GRI 405-1 | 2019 | 2020 |
|---|---|---|
| Total Workforce by Gender | 2,412 | 2,311 |
| Male | 1,578 | 1,502 |
| Aqua Centro MWPV Corporation | 6 | 7 |
| Boracay Water | 57 | 58 |
| Bulacan Aqua | 16 | 15 |
| Bulakan Water | 29 | 29 |
| Calasiao Water | 7 | 6 |
| Calbayog Water | 39 | 40 |
| Cebu Water | 19 | 20 |
| Clark Water | 57 | 60 |
| Estate Water | 109 | 110 |
| Indonesia | 3 | 1 |
| Laguna Water | 138 | 132 |
| MWAP | - | 2 |
| MWF | 3 | 3 |
| East Zone Concession | 920 | 876 |
| MWPV HQ | 30 | 37 |
| MWTS | 35 | 3 |
| MWTV | 31 | 39 |
| Obando Water | 20 | 21 |
| Tagum Water | 4 | 9 |
| Tanauan Water | 33 | 32 |
| Vietnam | 1 | 2 |
| Zamboanga | 21 | - |
| Female | 834 | 809 |
| Aqua Centro MWPV Corporation | 3 | 2 |
| Boracay Water | 25 | 27 |
| Bulacan Aqua | 8 | 8 |
| Bulakan Water | 8 | 9 |
| Calasiao Water | 5 | 8 |
| Calbayog Water | 13 | 14 |
| Cebu Water | 2 | 3 |
| Clark Water | 18 | 21 |
| Estate Water | 29 | 41 |
| Indonesia | 2 | 1 |
| Laguna Water | 74 | 74 |
| MWAP | - | 2 |
| MWF | 10 | 12 |
| East Zone Concession | 533 | 482 |
| MWPV HQ | 38 | 58 |
| MWTS | 24 | 5 |
| MWTV | 12 | 16 |
| Obando Water | 7 | 7 |
| Tagum Water | 1 | 1 |
| Tanauan Water | 18 | 16 |
| Vietnam | 2 | 2 |
| Zamboanga | 2 | - |
| Metric, GRI 405-1 | 2019 | 2020 |
|---|---|---|
| Total Workforce by Age | 2,412 | 2,311 |
| < 30 years old | 710 | 615 |
| Aqua Centro MWPV Corporation | 1 | - |
| Boracay Water | 20 | 22 |
| Bulacan Aqua | 10 | 8 |
| Bulakan Water | 8 | 9 |
| Calasiao Water | 5 | 4 |
| Calbayog Water | 5 | 6 |
| Cebu Water | 3 | 3 |
| Clark Water | 13 | 17 |
| Estate Water | 44 | 41 |
| Indonesia | 2 | 1 |
| Laguna Water | 71 | 63 |
| MWAP | - | - |
| MWF | 8 | 3 |
| East Zone Concession | 423 | 363 |
| MWPV HQ | 26 | 38 |
| MWTS | 30 | 2 |
| MWTV | 17 | 17 |
| Obando Water | 5 | 4 |
| Tagum Water | 4 | 6 |
| Tanauan Water | 5 | 8 |
| Vietnam | 1 | - |
| Zamboanga | 9 | - |
| 30 - 50 years old | 1,185 | 1,247 |
| Aqua Centro MWPV Corporation | 8 | 9 |
| Boracay Water | 55 | 57 |
| Bulacan Aqua | 14 | 15 |
| Bulakan Water | 21 | 21 |
| Calasiao Water | 7 | 9 |
| Calbayog Water | 31 | 34 |
| Cebu Water | 18 | 20 |
| Clark Water | 52 | 55 |
| Estate Water | 81 | 97 |
| Indonesia | 1 | - |
| Laguna Water | 123 | 122 |
| MWAP | - | 4 |
| MWF | 5 | 12 |
| East Zone Concession | 603 | 637 |
| MWPV HQ | 39 | 55 |
| MWTS | 29 | 6 |
| MWTV | 24 | 35 |
| Obando Water | 18 | 20 |
| Tagum Water | 1 | 3 |
| Tanauan Water | 40 | 32 |
| Vietnam | 2 | 4 |
| Zamboanga | 13 | - |
| > 50 years old | 517 | 449 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 7 | 6 |
| Bulacan Aqua | - | - |
| Bulakan Water | 8 | 8 |
| Calasiao Water | - | 1 |
| Calbayog Water | 16 | 14 |
| Cebu Water | - | - |
| Clark Water | 10 | 9 |
| Estate Water | 13 | 13 |
| Indonesia | 2 | 1 |
| Laguna Water | 18 | 21 |
| MWAP | - | - |
| MWF | - | - |
| East Zone Concession | 427 | 358 |
| MWPV HQ | 3 | 2 |
| MWTS | - | - |
| MWTV | 2 | 3 |
| Obando Water | 4 | 4 |
| Tagum Water | - | 1 |
| Tanauan Water | 6 | 8 |
| Vietnam | - | - |
| Zamboanga | 1 | - |
| Metric, GRI 405-1 | 2019 | 2020 |
|---|---|---|
| Total Workforce by Region | 2,412 | 2,311 |
| National Capital Region | 1,784 | 1,577 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | - | - |
| Bulacan Aqua | - | - |
| Bulakan Water | - | - |
| Calasiao Water | - | - |
| Calbayog Water | - | - |
| Cebu Water | - | - |
| Clark Water | 3 | 4 |
| Estate Water | 138 | 58 |
| Indonesia | 5 | - |
| Laguna Water | 18 | 20 |
| MWAP | - | - |
| MWF | 9 | 11 |
| East Zone Concession | 1,438 | 1,345 |
| MWPV HQ | 68 | 72 |
| MWTS | 59 | 8 |
| MWTV | 43 | 54 |
| Obando Water | - | 5 |
| Tagum Water | - | - |
| Tanauan Water | - | - |
| Vietnam | 3 | - |
| Zamboanga | - | - |
| Luzon | 426 | 499 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 37 | - |
| Bulacan Aqua | 24 | 23 |
| Bulakan Water | - | 38 |
| Calasiao Water | 12 | 14 |
| Calbayog Water | - | - |
| Cebu Water | - | 1 |
| Clark Water | 70 | 75 |
| Estate Water | - | 66 |
| Indonesia | - | - |
| Laguna Water | 194 | 185 |
| MWAP | - | - |
| MWF | 4 | 4 |
| East Zone Concession | 7 | 7 |
| MWPV HQ | - | 15 |
| MWTS | - | - |
| MWTV | - | - |
| Obando Water | 27 | 23 |
| Tagum Water | - | - |
| Tanauan Water | 51 | 48 |
| Vietnam | - | - |
| Zamboanga | - | - |
| Visayas | 167 | 201 |
| Aqua Centro MWPV Corporation | 9 | 9 |
| Boracay Water | 82 | 85 |
| Bulacan Aqua | - | - |
| Bulakan Water | - | - |
| Calasiao Water | - | - |
| Calbayog Water | 52 | 54 |
| Cebu Water | 21 | 21 |
| Clark Water | - | - |
| Estate Water | - | 21 |
| Indonesia | - | - |
| Laguna Water | - | - |
| MWAP | - | - |
| MWF | - | - |
| East Zone Concession | 3 | 3 |
| MWPV HQ | - | 7 |
| MWTS | - | - |
| MWTV | - | 1 |
| Obando Water | - | - |
| Tagum Water | - | - |
| Tanauan Water | - | - |
| Vietnam | - | - |
| Zamboanga | - | - |
| Mindanao | 35 | 21 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | - | - |
| Bulacan Aqua | - | - |
| Bulakan Water | - | - |
| Calasiao Water | - | - |
| Calbayog Water | - | - |
| Cebu Water | - | 1 |
| Clark Water | 2 | 2 |
| Estate Water | - | 6 |
| Indonesia | - | - |
| Laguna Water | - | 1 |
| MWAP | - | |
| MWF | - | - |
| East Zone Concession | 5 | - |
| MWPV HQ | - | 1 |
| MWTS | - | - |
| MWTV | - | - |
| Obando Water | - | - |
| Tagum Water | 5 | 10 |
| Tanauan Water | - | - |
| Vietnam | - | - |
| Zamboanga | 23 | - |
| Others | - | 13 |
| Aqua Centro MWPV Corporation | - | |
| Boracay Water | - | |
| Bulacan Aqua | - | |
| Bulakan Water | - | |
| Calasiao Water | - | |
| Calbayog Water | - | |
| Cebu Water | - | |
| Clark Water | - | |
| Estate Water | - | |
| Indonesia | 2 | |
| Laguna Water | - | |
| MWAP | 4 | |
| MWF | - | |
| East Zone Concession | 3 | |
| MWPV HQ | - | |
| MWTS | - | |
| MWTV | - | |
| Obando Water | - | |
| Tagum Water | - | |
| Tanauan Water | - | |
| Vietnam | 4 | |
| Zamboanga | - |
| Metric, GRI 405-1 | 2019 | 2020 |
|---|---|---|
| Total Headcount of Senior Management by Gender | 146 | 184 |
| Male | 79 | 100 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 1 | 1 |
| Bulacan Aqua | 1 | - |
| Bulakan Water | 1 | - |
| Calasiao Water | 1 | - |
| Calbayog Water | - | - |
| Cebu Water | - | - |
| Clark Water | 1 | 1 |
| Estate Water | 3 | 5 |
| Indonesia | 1 | 1 |
| Laguna Water | 3 | 3 |
| MWAP | - | 1 |
| MWF | - | 1 |
| East Zone Concession | 62 | 73 |
| MWPV HQ | 4 | 10 |
| MWTS | - | - |
| MWTV | 1 | 4 |
| Obando Water | - | - |
| Tagum Water | - | - |
| Tanauan Water | - | - |
| Vietnam | - | - |
| Zamboanga | - | - |
| Female | 67 | 84 |
| Aqua Centro MWPV Corporation | - | - |
| Boracay Water | 1 | 2 |
| Bulacan Aqua | - | - |
| Bulakan Water | 2 | - |
| Calasiao Water | - | - |
| Calbayog Water | - | - |
| Cebu Water | 1 | 1 |
| Clark Water | - | - |
| Estate Water | - | 1 |
| Indonesia | - | - |
| Laguna Water | 3 | 3 |
| MWAP | - | - |
| MWF | 2 | 4 |
| East Zone Concession | 53 | 62 |
| MWPV HQ | 5 | 11 |
| MWTS | - | - |
| MWTV | - | - |
| Obando Water | - | - |
| Tagum Water | - | - |
| Tanauan Water | - | - |
| Vietnam | - | - |
| Zamboanga | - | - |
| Metric, GRI 405-1 | 2019 | 2020 |
|---|---|---|
| Total Headcount of Middle Management by Gender | 1,583 | 1,517 |
| Male | 949 | 893 |
| Aqua Centro MWPV Corporation | 1 | 1 |
| Boracay Water | 35 | 34 |
| Bulacan Aqua | 2 | 2 |
| Bulakan Water | 8 | 9 |
| Calasiao Water | 4 | 5 |
| Calbayog Water | 11 | 11 |
| Cebu Water | 4 | 4 |
| Clark Water | 21 | 24 |
| Estate Water | 42 | 38 |
| Indonesia | 1 | - |
| Laguna Water | 68 | 72 |
| MWAP | - | 1 |
| MWF | 3 | 2 |
| East Zone Concession | 649 | 603 |
| MWPV HQ | 29 | 25 |
| MWTS | 22 | 3 |
| MWTV | 23 | 35 |
| Obando Water | 7 | 6 |
| Tagum Water | 4 | 4 |
| Tanauan Water | 14 | 12 |
| Vietnam | 1 | 2 |
| Zamboanga | - | - |
| Female | 634 | 624 |
| Aqua Centro MWPV Corporation | 2 | 2 |
| Boracay Water | 24 | 25 |
| Bulacan Aqua | 3 | 3 |
| Bulakan Water | 5 | 8 |
| Calasiao Water | 3 | 4 |
| Calbayog Water | 11 | 11 |
| Cebu Water | - | - |
| Clark Water | 16 | 18 |
| Estate Water | 26 | 29 |
| Indonesia | 2 | 1 |
| Laguna Water | 60 | 60 |
| MWAP | - | 1 |
| MWF | 8 | 8 |
| East Zone Concession | 400 | 373 |
| MWPV HQ | 21 | 42 |
| MWTS | 21 | 5 |
| MWTV | 11 | 14 |
| Obando Water | 5 | 5 |
| Tagum Water | - | - |
| Tanauan Water | 15 | 13 |
| Vietnam | 1 | 2 |
| Zamboanga | - | - |
| Metric, GRI 405-1 | 2019 | 2020 |
|---|---|---|
| Total Headcount of Rank and File by Gender | 683 | 610 |
| Male | 542 | 512 |
| Aqua Centro MWPV Corporation | 5 | 5 |
| Boracay Water | 21 | 23 |
| Bulacan Aqua | 13 | 13 |
| Bulakan Water | 20 | 20 |
| Calasiao Water | 2 | 2 |
| Calbayog Water | 28 | 29 |
| Cebu Water | 1 | 16 |
| Clark Water | 36 | 37 |
| Estate Water | 64 | 69 |
| Indonesia | - | - |
| Laguna Water | 67 | 57 |
| MWAP | - | - |
| MWF | - | - |
| East Zone Concession | 209 | 200 |
| MWPV HQ | 3 | 1 |
| MWTS | 13 | - |
| MWTV | 7 | - |
| Obando Water | 13 | 15 |
| Tagum Water | - | 5 |
| Tanauan Water | 19 | 20 |
| Vietnam | - | - |
| Zamboanga | 21 | - |
| Female | 141 | 98 |
| Aqua Centro MWPV Corporation | 1 | 1 |
| Boracay Water | - | - |
| Bulacan Aqua | 5 | 5 |
| Bulakan Water | 1 | 1 |
| Calasiao Water | 2 | 3 |
| Calbayog Water | 2 | 3 |
| Cebu Water | 15 | 2 |
| Clark Water | 1 | 1 |
| Estate Water | 3 | 9 |
| Indonesia | 1 | - |
| Laguna Water | 11 | 11 |
| MWAP | - | 1 |
| MWF | - | - |
| East Zone Concession | 80 | 47 |
| MWPV HQ | 6 | 6 |
| MWTS | 3 | - |
| MWTV | 1 | 2 |
| Obando Water | 2 | 2 |
| Tagum Water | 1 | 1 |
| Tanauan Water | 3 | 3 |
| Vietnam | 1 | - |
| Zamboanga | 2 | - |
| Metric, GRI 407-1 | 2018 | 2019 | 2020 |
|---|---|---|---|
| Freedom of Association and Collective Bargaining Agreement (CBA), % | |||
| East Zone Concession Employees under CBA | 13.2% | 12.1% | 12.6% |
Corporate Shared Value Performance Index
| Metric | 2018 | 2019 | 2020 |
|---|---|---|---|
| Total Billed Volume, mcm | 1,161.6 | 1,244.8 | 1,239.8 |
| East Zone Concession | 503.3 | 493.9 | 506.4 |
| MWAP | 572.7 | 654.3 | 628.5 |
| Kenh Dong Water | 57.0 | 61.8 | 64.9 |
| Thu Duc Water | 110.2 | 110.5 | 109.8 |
| Saigon Water | 83.7 | 94.7 | 121.7 |
| East Water | 316.5 | 382.1 | 326.8 |
| PT STU | 5.2 | 5.3 | 5.3 |
| MWPV - Major | 69.4 | 75.3 | 74.3 |
| Boracay Water | 3.9 | 4.8 | 3.2 |
| Clark Water | 14.1 | 14.5 | 13.4 |
| Estate Water | 8.9 | 10.5 | 10.5 |
| Aqua Centro | - | 1.4 | 2.2 |
| Laguna Water | 42.4 | 44.1 | 44.9 |
| MWPV - Minor | 16.2 | 21.3 | 30.5 |
| Bulacan Aqua | 1.6 | 1.8 | 2.1 |
| Bulakan Water | - | 1.6 | 2.8 |
| Calasiao Water | 0.2 | 0.4 | 0.5 |
| Calbayog Water | - | 0.5 | 3.0 |
| Cebu Water | 12.8 | 13.0 | 11.2 |
| Obando Water | 1.6 | 1.8 | 1.9 |
| South Luzon Water | - | 2.3 | 4.8 |
| Tagum Water | - | - | 4.2 |
| Metric | 2018 | 2019 | 2020 |
|---|---|---|---|
| Total Billed Connections, count | 1,120,654 | 1,205,706 | 1,227,627 |
| East Zone Concession | 986,756 | 1,002,380 | 1,017,639 |
| MWPV - Major | 115,210 | 138,219 | 143,234 |
| Boracay Water | 5,749 | 5,796 | 5,351 |
| Clark Water | 2,061 | 2,082 | 2,067 |
| Estate Water | 10,866 | 11,527 | 14,153 |
| Aqua Centro | - | 7,088 | 8,967 |
| Laguna Water | 96,534 | 111,726 | 112,696 |
| MWPV - Minor | 18,688 | 65,107 | 66,754 |
| Bulacan Aqua | 7,726 | 8,095 | 8,554 |
| Bulakan Water | - | 12,201 | 12,653 |
| Calasiao Water | 2,057 | 2,421 | 2,811 |
| Calbayog Water | - | 14,214 | 13,885 |
| Cebu Water | 1 | 1 | 1 |
| Obando Water | 8,904 | 9,284 | 9,450 |
| South Luzon Water | - | 18,891 | 19,399 |
| Tagum Water | - | - | 1 |
| Metric | 2020 |
|---|---|
| Total Service Complaints Received, count | 76,907 |
| East Zone Concession | 36,293 |
| MWPV - Major | 35,355 |
| Boracay Water | 345 |
| Clark Water | 278 |
| Estate Water | 668 |
| Aqua Centro | 852 |
| Laguna Water | 33,212 |
| MWPV - Minor | 5,259 |
| Bulacan Aqua | 849 |
| Bulakan Water | 3,351 |
| Calasiao Water | 92 |
| Cebu Water | - |
| Obando Water | 967 |
| Metric | 2020 |
|---|---|
| Total Service Complaints Resolved, count | 74,532 |
| East Zone Concession | 36,065 |
| MWPV - Major | 33,506 |
| Boracay Water | 345 |
| Clark Water | 278 |
| Estate Water | 668 |
| Aqua Centro | 840 |
| Laguna Water | 31,375 |
| MWPV - Minor | 4,961 |
| Bulacan Aqua | 849 |
| Bulakan Water | 3,055 |
| Calasiao Water | 92 |
| Cebu Water | - |
| Obando Water | 965 |
| Metric | 2020 |
|---|---|
| Total Billing Complaints Received, count | 79,741 |
| East Zone Concession | 44,525 |
| MWPV - Major | 33,436 |
| Boracay Water | 2,639 |
| Clark Water | 3 |
| Estate Water | 2,333 |
| Aqua Centro | 644 |
| Laguna Water | 27,817 |
| MWPV - Minor | 1,780 |
| Bulacan Aqua | 1,177 |
| Bulakan Water | 275 |
| Calasiao Water | 89 |
| Cebu Water | - |
| Obando Water | 239 |
| Metric | 2020 |
|---|---|
| Total Billing Complaints Resolved, count | 74,235 |
| East Zone Concession | 42,182 |
| MWPV - Major | 30,312 |
| Boracay Water | 360 |
| Clark Water | 3 |
| Estate Water | 2,312 |
| Aqua Centro | 638 |
| Laguna Water | 26,999 |
| MWPV - Minor | 1,741 |
| Bulacan Aqua | 1,177 |
| Bulakan Water | 236 |
| Calasiao Water | 89 |
| Cebu Water | - |
| Obando Water | 239 |
| Metric | 2020 |
|---|---|
| Total Water Pipes Laid, km | 7,982 |
| East Zone Concession | 5,201 |
| MWPV - Major | 2,694 |
| Boracay Water | 76 |
| Clark Water | 1,345 |
| Estate Water | 171 |
| Aqua Centro | 9 |
| Laguna Water | 1,093 |
| MWPV - Minor | 88 |
| Bulacan Aqua | 1 |
| Bulakan Water | 3 |
| Calasiao Water | 37 |
| Cebu Water | 35 |
| Obando Water | 12 |
| Metric | 2020 |
|---|---|
| Total Sewer Pipes Laid, km | 1,209 |
| East Zone Concession | 429 |
| MWPV - Major | 781 |
| Boracay Water | 31 |
| Clark Water | 629 |
| Estate Water | 94 |
| Aqua Centro | 1 |
| Laguna Water | 26 |
| MWPV - Minor | n/a |
| Bulacan Aqua | n/a |
| Bulakan Water | n/a |
| Calasiao Water | n/a |
| Cebu Water | n/a |
| Obando Water | n/a |
| Metric | 2018 | 2019 | 2020 |
|---|---|---|---|
| Total Population Served | 7,782,534 | 8,228,334 | 8,449,688 |
| East Zone Concession | 6,797,366 | 7,083,522 | 7,213,003 |
| MWPV - Major | 831,580 | 929,547 | 1,003,273 |
| Boracay Water | 34,077 | 34,157 | 36,030 |
| Clark Water | 127,105 | 132,424 | 137,037 |
| Estate and Aqua Centro | 45,953 | 48,956 | 92,266 |
| Laguna Water | 624,445 | 714,010 | 737,940 |
| MWPV - Minor | 153,588 | 215,265 | 233,412 |
| Bulacan Aqua | 33,748 | 35,618 | 42,770 |
| Bulakan Water | - | 61,005 | 63,265 |
| Calasiao Water | 9,970 | 11,985 | 14,055 |
| Cebu Water | 60,000 | 60,000 | 60,000 |
| Obando Water | 49,870 | 46,657 | 53,322 |
| Metric | 2018 | 2019 | 2020 |
|---|---|---|---|
| Total Desludged Septic Tank | 116,509 | 121,065 | 84,543 |
| East Zone Concession | 112,836 | 117,441 | 77,438 |
| MWPV - Major | 3,673 | 3,624 | 6,333 |
| Boracay Water | 3,412 | 1,993 | 3,924 |
| Clark Water | n/a | n/a | n/a |
| Estate Water | - | - | 772 |
| Laguna Water | 261 | 1,631 | 2,409 |
| MWPV - Minor | n/a | n/a | n/a |
| Bulacan Aqua | n/a | n/a | n/a |
| Bulakan Water | n/a | n/a | n/a |
| Calasiao Water | n/a | n/a | n/a |
| Cebu Water | n/a | n/a | n/a |
| Obando Water | n/a | n/a | n/a |
| Metric | 2018 | 2019 | 2020 |
|---|---|---|---|
| Total Sewer Connections | 144,438 | 273,406 | 320,037 |
| East Zone Concession | 140,454 | 269,130 | 312,583 |
| MWPV - Major | 3,984 | 4,276 | 7,454 |
| Boracay Water | 1,236 | 1,410 | 1,262 |
| Clark Water | 1,930 | 1,940 | 1,950 |
| Estate Water | 718 | 820 | 4,136 |
| Laguna Water | 100 | 106 | 106 |
| MWPV - Minor | n/a | n/a | n/a |
| Bulacan Aqua | n/a | n/a | n/a |
| Bulakan Water | n/a | n/a | n/a |
| Calasiao Water | n/a | n/a | n/a |
| Cebu Water | n/a | n/a | n/a |
| Obando Water | n/a | n/a | n/a |
| Metric | 2019 | 2020 |
|---|---|---|
| Compliance to PNSDW, % | ||
| East Zone Concession | 100% | 100% |
| MWPV - Major | ||
| Boracay Water | 100% | 100% |
| Clark Water | 100% | 100% |
| Estate Water | 100% | 100% |
| Laguna Water | 100% | 100% |
| MWPV - Minor | ||
| Bulacan Aqua | - | 99% |
| Bulakan Water | - | 95% |
| Calasiao Water | 100% | 100% |
| Cebu Water | 100% | 100% |
| Obando Water | 100% | 100% |
| Metric | 2019 | 2020 |
|---|---|---|
| Total No. of Water Samples Collected & Analyzed | 92,162 | 84,757 |
| East Zone Concession | 77,834 | 69,652 |
| MWPV - Major | 13,741 | 13,851 |
| Boracay Water | 30 | 33 |
| Clark Water | 7,783 | 7,338 |
| Estate and Aqua Centro | 2,964 | 3,672 |
| Laguna Water | 2,964 | 2,808 |
| MWPV - Minor | 587 | 1,254 |
| Bulacan Aqua | - | 476 |
| Bulakan Water | - | 235 |
| Calasiao Water | 78 | 16 |
| Cebu Water | 365 | 365 |
| Obando Water | 144 | 162 |