XS
SM
MD
LG
XL
2020 Integrated Report

CREATING RIPPLES OF CARE
THROUGH WATER AND SANITATION

Sustainability at Manila Water

Economic and Social Performance Indices

Economic Performance Index

Metric 2018 2019 2020
Economic Ownership, % - 100% 100%
Ayala Corporation - 51.4% 51.4%
Local Public, excluding Ayala Corporation - 21.8% 28.0%
Foreign Public - 26.8% 20.6%

 

Metric: GRI 201-1 2018 2019 2020
Economic Value Generated, Php M*
Revenue 20,266.8 22,273.1 21,267.2
Economic Value Distributed, Php M
Operating Cost 5,211.6 7,078.4 5,342.0
Employee wages and benefits 2,342.7 2,355.3 2,267.6
Payments to providers of capital 3,792.9 4,325.4 2,585.8
Payments to government 3,237.6 3,346.5 3,595.7
Community investments 44.3 21.0 21.3
Economic Value Retained, Php M 5,637.9 5,146.5 7,814.9

* Economic value generated is based on GRI standards

 

Supply Chain Performance Index

Metric 2018 2019 2020
Toka Toka Partners, count - 36 36
Local Government Unit - 24 24
National Government Agencies - 7 7
Corporations and other agencies - 5 5

 

Metric: GRI 204-1 2018 2019 2020
Proportion of spending on local suppliers, % 100% 100% 100%
Local Spending 98% 100% 100%
Foreign Spending 2% 0% 0%

 

Metric 2020
Total Vendors Engaged, count 558*
Boracay Water 82
Bulacan Aqua 21
Bulakan Water 16
Cebu Water 29
Clark Water 69
Calasiao Water 17
Laguna Water 121
East Zone Concession 361
MWPV 90
Obando Water 15
South Luzon 32

*Enterprise data is not additive of per BU since some vendors were engaged by multiple BUs.

 

Metric 2020
New Vendors Engaged, count* 195**
Boracay Water 37
Bulacan Aqua 12
Bulakan Water 13
Cebu Water 16
Clark Water 14
Calasiao Water 12
Laguna Water 40
East Zone Concession 111
MWPV 61
Obando Water 12
South Luzon Water 23

*New vendors are those engaged in 2020 but not in 2019.
**Enterprise data is not additive of per BU since some vendors were engaged by multiple BUs.

 

Social Performance Index

Metric, GRI 401-1 2019 2020
Total New Employee Hires by Gender 635 189
Male 413 117
Aqua Centro MWPV Corporation 6 -
Boracay Water 3 2
Bulacan Aqua 3 -
Bulakan Water 29 -
Calasiao Water 4 -
Calbayog Water 39 1
Cebu Water 12 1
Clark Water 6 4
Estate Water 31 7
Indonesia - -
Laguna Water 32 3
MWAP - -
MWF 1 -
East Zone Concession 172 74
MWPV HQ 11 13
MWTS 9 3
MWTV 12 4
Obando Water 3 2
Tagum Water 4 1
Tanauan Water 33 2
Vietnam - -
Zamboanga 3 -
Female 222 72
Aqua Centro MWPV Corporation 3 -
Boracay Water 2 2
Bulacan Aqua 1 -
Bulakan Water 8 1
Calasiao Water 1 -
Calbayog Water 3 -
Cebu Water - 2
Clark Water - 4
Estate Water 7 6
Indonesia - -
Laguna Water 49 4
MWAP - -
MWF 3 1
East Zone Concession 87 23
MWPV HQ 14 23
MWTS 6 1
MWTV 6 3
Obando Water 4 -
Tagum Water - -
Tanauan Water 18 2
Vietnam - -
Zamboanga - -

 

Metric, GRI 401-1 2019 2020
Total New Employee Hires by Age 635 189
< 30 years old 282 86
Aqua Centro MWPV Corporation - -
Boracay Water 2 3
Bulacan Aqua 1 -
Bulakan Water 8 1
Calasiao Water 3 -
Calbayog Water 5 1
Cebu Water 1 1
Clark Water 2 6
Estate Water 15 4
Indonesia - -
Laguna Water 26 7
MWAP - -
MWF 1 -
East Zone Concession 175 42
MWPV HQ 9 15
MWTS 8 -
MWTV 11 3
Obando Water 5 -
Tagum Water 3 -
Tanauan Water 5 3
Vietnam - -
Zamboanga 2 -
30 - 50 years old 291 99
Aqua Centro MWPV Corporation 9 -
Boracay Water 3 1
Bulacan Aqua 3 -
Bulakan Water 21 -
Calasiao Water 2 -
Calbayog Water 31 -
Cebu Water 11 2
Clark Water 4 2
Estate Water 20 9
Indonesia - -
Laguna Water 48 -
MWAP - -
MWF 3 1
East Zone Concession 63 52
MWPV HQ 15 21
MWTS 7 4
MWTV 7 4
Obando Water 2 2
Tagum Water 1 -
Tanauan Water 40 1
Vietnam - -
Zamboanga 1 -
> 50 years old 62 4
Aqua Centro MWPV Corporation - -
Boracay Water - -
Bulacan Aqua - -
Bulakan Water 8 -
Calasiao Water - -
Calbayog Water 16 -
Cebu Water - -
Clark Water - -
Estate Water 3 -
Indonesia - -
Laguna Water 7 -
MWAP - -
MWF - -
East Zone Concession 21 3
MWPV HQ 1 -
MWTS - -
MWTV - -
Obando Water - -
Tagum Water - 1
Tanauan Water 6 -
Vietnam - -
Zamboanga - -

 

Metric, GRI 401-1 2019 2020
Total New Employee Hires by Region 635 189
National Capital Region 370 148
Aqua Centro MWPV Corporation - -
Boracay Water - -
Bulacan Aqua - -
Bulakan Water - -
Calasiao Water - -
Calbayog Water - -
Cebu Water - -
Clark Water 6 -
Estate Water 38 4
Indonesia - -
Laguna Water 5 1
MWAP - -
MWF 4 1
East Zone Concession 259 97
MWPV HQ 25 34
MWTS 15 4
MWTV 18 7
Obando Water - -
Tagum Water - -
Tanauan Water - -
Vietnam - -
Zamboanga - -
Luzon 180 26
Aqua Centro MWPV Corporation - -
Boracay Water - -
Bulacan Aqua 4 -
Bulakan Water 37 1
Calasiao Water 5 -
Calbayog Water - -
Cebu Water - -
Clark Water - 8
Estate Water - 5
Indonesia - -
Laguna Water 76 5
MWAP - -
MWF - -
East Zone Concession - -
MWPV HQ - 1
MWTS - -
MWTV - -
Obando Water 7 2
Tagum Water - -
Tanauan Water 51 4
Vietnam - -
Zamboanga - -
Visayas 78 10
Aqua Centro MWPV Corporation 9 -
Boracay Water 5 4
Bulacan Aqua - -
Bulakan Water - -
Calasiao Water - -
Calbayog Water 52 1
Cebu Water 12 2
Clark Water - -
Estate Water - 3
Indonesia - -
Laguna Water - -
MWAP - -
MWF - -
East Zone Concession - -
MWPV HQ - -
MWTS - -
MWTV - -
Obando Water - -
Tagum Water - -
Tanauan Water - -
Vietnam - -
Zamboanga - -
Mindanao 7 5
Aqua Centro MWPV Corporation - -
Boracay Water - -
Bulacan Aqua - -
Bulakan Water - -
Calasiao Water - -
Calbayog Water - -
Cebu Water - 1
Clark Water - -
Estate Water - 1
Indonesia - -
Laguna Water - 1
MWAP - -
MWF - -
East Zone Concession - -
MWPV HQ - 1
MWTS - -
MWTV - -
Obando Water - -
Tagum Water 4 1
Tanauan Water - -
Vietnam - -
Zamboanga 3 -
Others - -
Aqua Centro MWPV Corporation - -
Boracay Water - -
Bulacan Aqua - -
Bulakan Water - -
Calasiao Water - -
Calbayog Water - -
Cebu Water - -
Clark Water - -
Estate Water - -
Indonesia - -
Laguna Water - -
MWAP - -
MWF - -
East Zone Concession - -
MWPV HQ - -
MWTS - -
MWTV - -
Obando Water - -
Tagum Water - -
Tanauan Water - -
Vietnam - -
Zamboanga - -

 

Metric, GRI 401-1 2019 2020
Total Employee Turnover by Gender 292 303
Male 179 186
Aqua Centro MWPV Corporation - -
Boracay Water 5 1
Bulacan Aqua 1 1
Bulakan Water 2 -
Calasiao Water 1 -
Calbayog Water - -
Cebu Water 1 1
Clark Water 5 3
Estate Water 10 4
Indonesia 1
Laguna Water 26 9
MWAP - -
MWF - 1
East Zone Concession 103 117
MWPV HQ 3 4
MWTS 9 35
MWTV 7 5
Obando Water 3 1
Tagum Water - -
Tanauan Water - 3
Vietnam - -
Zamboanga 3 -
Female 113 117
Aqua Centro MWPV Corporation - -
Boracay Water - 1
Bulacan Aqua 2 -
Bulakan Water 2 -
Calasiao Water - -
Calbayog Water - 1
Cebu Water - 1
Clark Water 3 2
Estate Water 3 1
Indonesia - 1
Laguna Water 11 8
MWAP - -
MWF 2 -
East Zone Concession 78 75
MWPV HQ 3 7
MWTS 3 16
MWTV 2 -
Obando Water 3 -
Tagum Water - -
Tanauan Water - 4
Vietnam - -
Zamboanga 1 -

 

Metric, GRI 401-1 2019 2020
Total Employee Turnover by Age 292 303
< 30 years old 95 78
Aqua Centro MWPV Corporation - -
Boracay Water 3 -
Bulacan Aqua 2 1
Bulakan Water - -
Calasiao Water - -
Calbayog Water - -
Cebu Water - 1
Clark Water - 2
Estate Water 8 1
Indonesia - 1
Laguna Water 20 6
MWAP - -
MWF - 1
East Zone Concession 49 47
MWPV HQ 2 2
MWTS 5 16
MWTV 3 -
Obando Water 2 -
Tagum Water - -
Tanauan Water - -
Vietnam - -
Zamboanga 1 -
30 - 50 years old 139 137
Aqua Centro MWPV Corporation - -
Boracay Water 1 2
Bulacan Aqua 1 -
Bulakan Water 3 -
Calasiao Water - -
Calbayog Water 1 -
Cebu Water 6 1
Clark Water 1 3
Estate Water 5 4
Indonesia - 1
Laguna Water 16 9
MWAP - -
MWF 2 -
East Zone Concession 81 62
MWPV HQ 4 9
MWTS 6 35
MWTV 6 4
Obando Water 4 1
Tagum Water - -
Tanauan Water - 6
Vietnam 2 -
Zamboanga - -
> 50 years old 58 88
Aqua Centro MWPV Corporation - -
Boracay Water 1 -
Bulacan Aqua - -
Bulakan Water 1 -
Calasiao Water - -
Calbayog Water - 1
Cebu Water - -
Clark Water 2 -
Estate Water - -
Indonesia - -
Laguna Water 1 2
MWAP - -
MWF - -
East Zone Concession 51 83
MWPV HQ - -
MWTS 1 -
MWTV - 1
Obando Water - -
Tagum Water - -
Tanauan Water - 1
Vietnam - -
Zamboanga 1 -

 

Metric, GRI 401-1 2019 2020
Total Employee Turnover by Region 292 303
National Capital Region 217 259
Aqua Centro MWPV Corporation - -
Boracay Water - -
Bulacan Aqua - -
Bulakan Water - -
Calasiao Water - -
Calbayog Water - -
Cebu Water - -
Clark Water - -
Estate Water 13 2
Indonesia - -
Laguna Water 4 3
MWAP - -
MWF 2 1
East Zone Concession 171 187
MWPV HQ 6 11
MWTS 12 51
MWTV 9 4
Obando Water - -
Tagum Water - -
Tanauan Water - -
Vietnam - -
Zamboanga - -
Luzon 62 30
Aqua Centro MWPV Corporation - -
Boracay Water - -
Bulacan Aqua 3 1
Bulakan Water 4 -
Calasiao Water 1 -
Calbayog Water - -
Cebu Water - -
Clark Water 8 5
Estate Water - 2
Indonesia - -
Laguna Water 33 14
MWAP - -
MWF - -
East Zone Concession 7 -
MWPV HQ - -
MWTS - -
MWTV - -
Obando Water 6 1
Tagum Water - -
Tanauan Water - 7
Vietnam - -
Zamboanga - -
Visayas 9 5
Aqua Centro MWPV Corporation - -
Boracay Water 5 2
Bulacan Aqua - -
Bulakan Water - -
Calasiao Water - -
Calbayog Water - -
Cebu Water 1 2
Clark Water - -
Estate Water - 1
Indonesia - -
Laguna Water - -
MWAP - -
MWF - -
East Zone Concession 3 -
MWPV HQ - -
MWTS - -
MWTV - -
Obando Water - -
Tagum Water - -
Tanauan Water - -
Vietnam - -
Zamboanga - -
Mindanao 4 5
Aqua Centro MWPV Corporation - -
Boracay Water - -
Bulacan Aqua - -
Bulakan Water - -
Calasiao Water - -
Calbayog Water - -
Cebu Water - -
Clark Water - -
Estate Water - -
Indonesia - -
Laguna Water - -
MWAP - -
MWF - -
East Zone Concession - 4
MWPV HQ - -
MWTS - -
MWTV - 1
Obando Water - -
Tagum Water - -
Tanauan Water - -
Vietnam - -
Zamboanga 4 -
Others - 4
Aqua Centro MWPV Corporation - -
Boracay Water - -
Bulacan Aqua - -
Bulakan Water - -
Calasiao Water - -
Calbayog Water - 1
Cebu Water - -
Clark Water - -
Estate Water - -
Indonesia - 2
Laguna Water - -
MWAP - -
MWF - -
East Zone Concession - 1
MWPV HQ - -
MWTS - -
MWTV - -
Obando Water - -
Tagum Water - -
Tanauan Water - -
Vietnam - -
Zamboanga - -

 

Metric: GRI 403-1, 403-3 2020
Total Employee Safe Man Hours 8,840,840
Boracay Water 1,002,004
Bulacan Aqua 111,728
Bulakan Water 124,191
Calasiao Water 34,623
Calbayog Water 120,216
Cebu Water 87,451
Clark Water 716,975
Estate Water and Aqua Centro 540,200
Kenh Dong Water 134,016
Laguna Water 2,384,825
Obando Water 130,521
East Zone Concession 2,959,832
MWPV HQ 122,656
MWTV 95,872
Tagum Water 46,554
Tanauan Water 132,009
Thu Duc Water 97,168

 

Metric 2020
Total Contractors Safe Man Hours 7,317,168
Boracay Water 333,572
Bulacan Aqua Estate 32,032
Bulakan Water 30,840
Calasiao Water 17,467
Calbayog Water 30,414
Cebu Water 116,957
Clark Water 163,380
Estate Water and Aqua Centro 669,893
Kenh Dong Water 12,336
Laguna Water 191,308
Obando Water 27,144
East Zone Concession 5,655,236
MWPV HQ 8,856
MWTV 11,296
Tagum Water 7,160
Tanauan Water 12,097
Thu Duc Water* No data

*Business units that do not report data are currently undergoing capacity building initiative and figures are expected to be provided covering the year 2021.

 

Metric: GRI 2018 403-9 2020
Total Number of non-disabling injuries for employees 3
Boracay Water -
Bulacan Aqua -
Bulakan Water 1
Calasiao Water -
Calbayog Water -
Cebu Water -
Clark Water 1
Estate Water and Aqua Centro -
Indonesia* No data
Kenh Dong Water -
Laguna Water -
Obando Water 1
East Zone Concession -
MWAP* No data
MWF* No data
MWPV HQ -
MWTS* No data
MWTV -
Tagum Water -
Tanauan Water -
Thu Duc Water -

*Business units that do not report data are currently undergoing capacity building initiative and figures are expected to be provided covering the year 2021.

 

Metric: GRI 2018 403-9 2020
Total Number of disabling injuries (excluding fatalities) for employees 1
Boracay Water -
Bulacan Aqua -
Bulakan Water 1
Calasiao Water -
Calbayog Water -
Cebu Water -
Clark Water -
Estate Water and Aqua Centro -
Indonesia* No Data
Kenh Dong Water -
Laguna Water -
Obando Water -
East Zone Concession -
MWAP* No Data
MWF* No Data
MWPV HQ -
MWTS* No Data
MWTV -
Tagum Water -
Tanauan Water -
Thu Duc Water -

*Business units that do not report data are currently undergoing capacity building initiative and figures are expected to be provided covering the year 2021.

 

Metric: GRI 2018 403-9 2020
Total Number of Number of fatalities for employees -
Boracay Water -
Bulacan Aqua -
Bulakan Water -
Calasiao Water -
Calbayog Water -
Cebu Water -
Clark Water -
Estate Water and Aqua Centro -
Indonesia* No Data
Kenh Dong Water -
Laguna Water -
Obando Water -
East Zone Concession -
MWAP* No Data
MWF* No Data
MWPV HQ -
MWTS* No Data
MWTV -
Tagum Water -
Tanauan Water -
Thu Duc Water -

*Business units that do not report data are currently undergoing capacity building initiative and figures are expected to be provided covering the year 2021.

 

Metric: GRI 2018 403-10 2020
Total Number of Number of fatalities for employees -
Boracay Water -
Bulacan Aqua -
Bulakan Water -
Calasiao Water -
Calbayog Water -
Cebu Water -
Clark Water -
Estate Water and Aqua Centro -
Indonesia* No Data
Kenh Dong Water -
Laguna Water -
Obando Water -
East Zone Concession -
MWAP* No Data
MWF* No Data
MWPV HQ -
MWTS* No Data
MWTV -
Tagum Water -
Tanauan Water -
Thu Duc Water -

*Business units that do not report data are currently undergoing capacity building initiative and figures are expected to be provided covering the year 2021.

 

Metric, GRI 404-1 2019 2020
Total Trained Employee Headcount by Gender 2,172 1,789
Male 1,396 1,101
Aqua Centro MWPV Corporation - -
Boracay Water 28 3
Bulacan Aqua 16 6
Bulakan Water 29 20
Calasiao Water 7 5
Calbayog Water - 44
Cebu Water 3 9
Clark Water 42 58
Estate Water 9 58
Indonesia - 3
Laguna Water 155 70
MWAP - -
MWF 3 6
East Zone Concession 920 690
MWPV HQ 15 36
MWTS 35 1
MWTV 8 30
Obando Water 20 21
Tagum Water - 7
Tanauan Water 106 32
Vietnam - 2
Zamboanga - -
Female 776 688
Aqua Centro MWPV Corporation - 2
Boracay Water 14 7
Bulacan Aqua 8 11
Bulakan Water 8 10
Calasiao Water 5 8
Calbayog Water - 9
Cebu Water 2 7
Clark Water 20 20
Estate Water 3 30
Indonesia 1 2
Laguna Water 82 71
MWAP - -
MWF 10 9
East Zone Concession 533 429
MWPV HQ 15 34
MWTS 24 1
MWTV 4 13
Obando Water 7 7
Tagum Water - -
Tanauan Water 39 16
Vietnam 1 2
Zamboanga - -

 

Metric, GRI 404-1 2019 2020
Total Trained Employee Headcount by Employee Category 2,172 1,789
Senior Management 146 234
Aqua Centro MWPV Corporation - -
Boracay Water 2 -
Bulacan Aqua 4 -
Bulakan Water 3 -
Calasiao Water 1 -
Calbayog Water - -
Cebu Water 1 4
Clark Water 1 3
Estate Water 1 58
Indonesia - 1
Laguna Water 9 6
MWAP - -
MWF 2 4
East Zone Concession 115 142
MWPV HQ 6 15
MWTS - -
MWTV 1 1
Obando Water - -
Tagum Water - -
Tanauan Water - -
Vietnam - -
Zamboanga - -
Middle Management 1,528 1,299
Aqua Centro MWPV Corporation - -
Boracay Water 31 6
Bulacan Aqua 2 13
Bulakan Water 13 17
Calasiao Water 7 11
Calbayog Water - 10
Cebu Water 3 9
Clark Water 40 39
Estate Water 10 27
Indonesia 1 3
Laguna Water 143 118
MWAP - -
MWF 11 11
East Zone Concession 1,049 896
MWPV HQ 24 52
MWTS 43 2
MWTV 11 41
Obando Water 12 11
Tagum Water - 4
Tanauan Water 127 25
Vietnam 1 4
Zamboanga - -
Rank and File 498 256
Aqua Centro MWPV Corporation - 2
Boracay Water 9 4
Bulacan Aqua 18 4
Bulakan Water 21 13
Calasiao Water 4 2
Calbayog Water - 43
Cebu Water 1 3
Clark Water 21 36
Estate Water 1 3
Indonesia - 1
Laguna Water 85 17
MWAP - -
MWF - -
East Zone Concession 289 81
MWPV HQ - 3
MWTS 16 -
MWTV - 1
Obando Water 15 17
Tagum Water - 3
Tanauan Water 18 23
Vietnam - -
Zamboanga - -

 

Metric, GRI 404-1 2019 2020
Total Training Hours by Gender  42,477  37,049
Male  27,911  21,521
Aqua Centro MWPV Corporation  -    -  
Boracay Water  1,046  62
Bulacan Aqua  183  55
Bulakan Water  345  166
Calasiao Water  976  8
Calbayog Water  -    77
Cebu Water  88  144
Clark Water  1,299  97
Estate Water  184  229
Indonesia  -    17
Laguna Water  8,562  587
MWAP  -    -  
MWF  213  132
East Zone Concession  13,739  14,858
MWPV HQ  280  115
MWTS  48  32
MWTV  144  414
Obando Water  380  442
Tagum Water  -    56
Tanauan Water  424  4,025
Vietnam  -    4
Zamboanga  -    -  
Female  14,566  15,528
Aqua Centro MWPV Corporation  -    2
Boracay Water  468  49
Bulacan Aqua  359  47
Bulakan Water  38  86
Calasiao Water  480  11
Calbayog Water  -    17
Cebu Water  56  160
Clark Water  652  62
Estate Water  56  338
Indonesia  6  10
Laguna Water  3,900  731
MWAP  -    -  
MWF  458  591
East Zone Concession  7,391  6,185
MWPV HQ  288  292
MWTS  56  16
MWTV  96  143
Obando Water  104  241
Tagum Water  -    -  
Tanauan Water  156  6,523
Vietnam  3  24
Zamboanga  -    -  

 

Metric, GRI 404-1 2019 2020
Total Training Hours by Employee Category 42,477 37,049
Senior Management 2,763 3,517
Aqua Centro MWPV Corporation - -
Boracay Water 27 -
Bulacan Aqua 89 -
Bulakan Water 32 -
Calasiao Water - -
Calbayog Water - -
Cebu Water 40 112
Clark Water 56 4
Estate Water 24 106
Indonesia - 4
Laguna Water 488 118
MWAP - -
MWF 385 135
East Zone Concession 1,526 2,869
MWPV HQ 72 163
MWTS - -
MWTV 24 5
Obando Water - -
Tagum Water - -
Tanauan Water - -
Vietnam - -
Zamboanga - -
Middle Management 32,876 29,983
Aqua Centro MWPV Corporation - -
Boracay Water 1,199 85
Bulacan Aqua 26 76
Bulakan Water 319 210
Calasiao Water 1,456 18
Calbayog Water - 19
Cebu Water 88 168
Clark Water 56 100
Estate Water 176 324
Indonesia 6 16
Laguna Water 8,614 1,059
MWAP - -
MWF 286 588
East Zone Concession 19,107 17,328
MWPV HQ 496 242
MWTS 104 48
MWTV 216 547
Obando Water 216 401
Tagum Water - 32
Tanauan Water 508 8,695
Vietnam 3 27
Zamboanga - -
Rank and File 5,722 3,549
Aqua Centro MWPV Corporation - 2
Boracay Water 288 26
Bulacan Aqua 426 26
Bulakan Water 32 42
Calasiao Water - 1
Calbayog Water - 76
Cebu Water 16 24
Clark Water 723 55
Estate Water 40 137
Indonesia - 7
Laguna Water 3,360 141
MWAP - -
MWF - -
East Zone Concession 497 846
MWPV HQ - 2
MWTS - -
MWTV - 5
Obando Water 268 283
Tagum Water - 24
Tanauan Water 72 1,853
Vietnam - -
Zamboanga - -

 

Metric, GRI 404-1 2019 2020
Average Training Hours by Gender 17.61 16.03
Male 17.69 14.33
Aqua Centro MWPV Corporation - -
Boracay Water 18.35 1.07
Bulacan Aqua 11.41 3.67
Bulakan Water 11.90 5.72
Calasiao Water 139.43 1.33
Calbayog Water - 1.93
Cebu Water 4.63 7.20
Clark Water 22.79 1.62
Estate Water 1.69 2.08
Indonesia - 17.26
Laguna Water 62.04 4.45
MWAP - -
MWF 71.00 44.00
East Zone Concession 14.93 16.96
MWPV HQ 9.33 3.12
MWTS 1.37 10.67
MWTV 4.65 10.63
Obando Water 19.00 21.05
Tagum Water - 6.22
Tanauan Water 12.85 125.77
Vietnam - 1.96
Zamboanga - -
Female 17.47 19.19
Aqua Centro MWPV Corporation - 1.16
Boracay Water 18.72 1.81
Bulacan Aqua 44.81 5.88
Bulakan Water 4.75 9.56
Calasiao Water 96.00 1.38
Calbayog Water - 1.22
Cebu Water 28.00 53.33
Clark Water 36.22 2.95
Estate Water 1.93 8.24
Indonesia 3.00 10.20
Laguna Water 52.70 9.88
MWAP - -
MWF - 49.25
East Zone Concession 13.87 12.83
MWPV HQ 7.58 5.03
MWTS 2.33 3.20
MWTV 8.00 8.94
Obando Water 14.86 34.43
Tagum Water - -
Tanauan Water 8.67 407.69
Vietnam 1.35 11.77
Zamboanga - -

 

Metric, GRI 404-1 2019 2020
Average Training Hours by Employee Category 17.61 16.03
Senior Management 18.9 19.11
Aqua Centro MWPV Corporation - -
Boracay Water 13.5 -
Bulacan Aqua 89.0 -
Bulakan Water 10.7 -
Calasiao Water - -
Calbayog Water - -
Cebu Water 40.0 112.0
Clark Water 56.0 4.0
Estate Water 8.0 17.7
Indonesia - 4.4
Laguna Water 81.3 19.7
MWAP - -
MWF 192.5 27.0
East Zone Concession 13.3 21.2
MWPV HQ 8.0 7.8
MWTS - -
MWTV 24.0 1.3
Obando Water - -
Tagum Water - -
Tanauan Water - -
Vietnam - -
Zamboanga - -
Middle Management 20.8 19.76
Aqua Centro MWPV Corporation - -
Boracay Water 20.3 1.4
Bulacan Aqua 5.2 15.2
Bulakan Water 24.5 12.4
Calasiao Water 208.0 2.0
Calbayog Water - 0.9
Cebu Water 22.0 42.0
Clark Water 1.5 2.4
Estate Water 2.6 4.8
Indonesia 2.0 16.1
Laguna Water 67.3 8.0
MWAP - -
MWF 26.0 58.8
East Zone Concession 18.2 17.8
MWPV HQ 9.9 3.6
MWTS 2.4 6.0
MWTV 6.4 11.2
Obando Water 18.0 36.4
Tagum Water - 8.0
Tanauan Water 17.5 347.8
Vietnam 1.4 6.9
Zamboanga - -
Rank and File 8.4 5.82
Aqua Centro MWPV Corporation - 0.4
Boracay Water 13.7 1.1
Bulacan Aqua 23.7 1.4
Bulakan Water 1.5 2.0
Calasiao Water - 0.2
Calbayog Water - 2.4
Cebu Water 1.0 1.3
Clark Water 19.5 1.4
Estate Water 0.6 1.8
Indonesia - -
Laguna Water 43.1 2.1
MWAP - -
MWF - -
East Zone Concession 1.7 3.4
MWPV HQ - 0.3
MWTS - -
MWTV - 2.6
Obando Water 17.9 16.6
Tagum Water - 4.0
Tanauan Water 3.3 80.6
Vietnam - -
Zamboanga - -

 

Metric, GRI 404-2 2019 2020
Total Number of programs implemented, and assistance provided to upgrade employee skills 1,612 5,823
Technical/Functional/CPD 1,515 5,317
School - 5
Leadership 20 401
Legal/Mandatory/Safety 77 53
Conferences/Symposiums - 30
Onboarding Orientation - 17

 

Metric, GRI 405-1 2019 2020
Total Workforce by Gender 2,412 2,311
Male 1,578 1,502
Aqua Centro MWPV Corporation 6 7
Boracay Water 57 58
Bulacan Aqua 16 15
Bulakan Water 29 29
Calasiao Water 7 6
Calbayog Water 39 40
Cebu Water 19 20
Clark Water 57 60
Estate Water 109 110
Indonesia 3 1
Laguna Water 138 132
MWAP - 2
MWF 3 3
East Zone Concession 920 876
MWPV HQ 30 37
MWTS 35 3
MWTV 31 39
Obando Water 20 21
Tagum Water 4 9
Tanauan Water 33 32
Vietnam 1 2
Zamboanga 21 -
Female 834 809
Aqua Centro MWPV Corporation 3 2
Boracay Water 25 27
Bulacan Aqua 8 8
Bulakan Water 8 9
Calasiao Water 5 8
Calbayog Water 13 14
Cebu Water 2 3
Clark Water 18 21
Estate Water 29 41
Indonesia 2 1
Laguna Water 74 74
MWAP - 2
MWF 10 12
East Zone Concession 533 482
MWPV HQ 38 58
MWTS 24 5
MWTV 12 16
Obando Water 7 7
Tagum Water 1 1
Tanauan Water 18 16
Vietnam 2 2
Zamboanga 2 -

 

Metric, GRI 405-1 2019 2020
Total Workforce by Age 2,412 2,311
< 30 years old 710 615
Aqua Centro MWPV Corporation 1 -
Boracay Water 20 22
Bulacan Aqua 10 8
Bulakan Water 8 9
Calasiao Water 5 4
Calbayog Water 5 6
Cebu Water 3 3
Clark Water 13 17
Estate Water 44 41
Indonesia 2 1
Laguna Water 71 63
MWAP - -
MWF 8 3
East Zone Concession 423 363
MWPV HQ 26 38
MWTS 30 2
MWTV 17 17
Obando Water 5 4
Tagum Water 4 6
Tanauan Water 5 8
Vietnam 1 -
Zamboanga 9 -
30 - 50 years old 1,185 1,247
Aqua Centro MWPV Corporation 8 9
Boracay Water 55 57
Bulacan Aqua 14 15
Bulakan Water 21 21
Calasiao Water 7 9
Calbayog Water 31 34
Cebu Water 18 20
Clark Water 52 55
Estate Water 81 97
Indonesia 1 -
Laguna Water 123 122
MWAP - 4
MWF 5 12
East Zone Concession 603 637
MWPV HQ 39 55
MWTS 29 6
MWTV 24 35
Obando Water 18 20
Tagum Water 1 3
Tanauan Water 40 32
Vietnam 2 4
Zamboanga 13 -
> 50 years old 517 449
Aqua Centro MWPV Corporation - -
Boracay Water 7 6
Bulacan Aqua - -
Bulakan Water 8 8
Calasiao Water - 1
Calbayog Water 16 14
Cebu Water - -
Clark Water 10 9
Estate Water 13 13
Indonesia 2 1
Laguna Water 18 21
MWAP - -
MWF - -
East Zone Concession 427 358
MWPV HQ 3 2
MWTS - -
MWTV 2 3
Obando Water 4 4
Tagum Water - 1
Tanauan Water 6 8
Vietnam - -
Zamboanga 1 -

 

Metric, GRI 405-1 2019 2020
Total Workforce by Region 2,412 2,311
National Capital Region 1,784 1,577
Aqua Centro MWPV Corporation - -
Boracay Water - -
Bulacan Aqua - -
Bulakan Water - -
Calasiao Water - -
Calbayog Water - -
Cebu Water - -
Clark Water 3 4
Estate Water 138 58
Indonesia 5 -
Laguna Water 18 20
MWAP - -
MWF 9 11
East Zone Concession 1,438 1,345
MWPV HQ 68 72
MWTS 59 8
MWTV 43 54
Obando Water - 5
Tagum Water - -
Tanauan Water - -
Vietnam 3 -
Zamboanga - -
Luzon 426 499
Aqua Centro MWPV Corporation - -
Boracay Water 37 -
Bulacan Aqua 24 23
Bulakan Water - 38
Calasiao Water 12 14
Calbayog Water - -
Cebu Water - 1
Clark Water 70 75
Estate Water - 66
Indonesia - -
Laguna Water 194 185
MWAP - -
MWF 4 4
East Zone Concession 7 7
MWPV HQ - 15
MWTS - -
MWTV - -
Obando Water 27 23
Tagum Water - -
Tanauan Water 51 48
Vietnam - -
Zamboanga - -
Visayas 167 201
Aqua Centro MWPV Corporation 9 9
Boracay Water 82 85
Bulacan Aqua - -
Bulakan Water - -
Calasiao Water - -
Calbayog Water 52 54
Cebu Water 21 21
Clark Water - -
Estate Water - 21
Indonesia - -
Laguna Water - -
MWAP - -
MWF - -
East Zone Concession 3 3
MWPV HQ - 7
MWTS - -
MWTV - 1
Obando Water - -
Tagum Water - -
Tanauan Water - -
Vietnam - -
Zamboanga - -
Mindanao 35 21
Aqua Centro MWPV Corporation - -
Boracay Water - -
Bulacan Aqua - -
Bulakan Water - -
Calasiao Water - -
Calbayog Water - -
Cebu Water - 1
Clark Water 2 2
Estate Water - 6
Indonesia - -
Laguna Water - 1
MWAP -
MWF - -
East Zone Concession 5 -
MWPV HQ - 1
MWTS - -
MWTV - -
Obando Water - -
Tagum Water 5 10
Tanauan Water - -
Vietnam - -
Zamboanga 23 -
Others - 13
Aqua Centro MWPV Corporation -
Boracay Water -
Bulacan Aqua -
Bulakan Water -
Calasiao Water -
Calbayog Water -
Cebu Water -
Clark Water -
Estate Water -
Indonesia 2
Laguna Water -
MWAP 4
MWF -
East Zone Concession 3
MWPV HQ -
MWTS -
MWTV -
Obando Water -
Tagum Water -
Tanauan Water -
Vietnam 4
Zamboanga -

 

Metric, GRI 405-1 2019 2020
Total Headcount of Senior Management by Gender 146 184
Male 79 100
Aqua Centro MWPV Corporation - -
Boracay Water 1 1
Bulacan Aqua 1 -
Bulakan Water 1 -
Calasiao Water 1 -
Calbayog Water - -
Cebu Water - -
Clark Water 1 1
Estate Water 3 5
Indonesia 1 1
Laguna Water 3 3
MWAP - 1
MWF - 1
East Zone Concession 62 73
MWPV HQ 4 10
MWTS - -
MWTV 1 4
Obando Water - -
Tagum Water - -
Tanauan Water - -
Vietnam - -
Zamboanga - -
Female 67 84
Aqua Centro MWPV Corporation - -
Boracay Water 1 2
Bulacan Aqua - -
Bulakan Water 2 -
Calasiao Water - -
Calbayog Water - -
Cebu Water 1 1
Clark Water - -
Estate Water - 1
Indonesia - -
Laguna Water 3 3
MWAP - -
MWF 2 4
East Zone Concession 53 62
MWPV HQ 5 11
MWTS - -
MWTV - -
Obando Water - -
Tagum Water - -
Tanauan Water - -
Vietnam - -
Zamboanga - -

 

Metric, GRI 405-1 2019 2020
Total Headcount of Middle Management by Gender 1,583 1,517
Male 949 893
Aqua Centro MWPV Corporation 1 1
Boracay Water 35 34
Bulacan Aqua 2 2
Bulakan Water 8 9
Calasiao Water 4 5
Calbayog Water 11 11
Cebu Water 4 4
Clark Water 21 24
Estate Water 42 38
Indonesia 1 -
Laguna Water 68 72
MWAP - 1
MWF 3 2
East Zone Concession 649 603
MWPV HQ 29 25
MWTS 22 3
MWTV 23 35
Obando Water 7 6
Tagum Water 4 4
Tanauan Water 14 12
Vietnam 1 2
Zamboanga - -
Female 634 624
Aqua Centro MWPV Corporation 2 2
Boracay Water 24 25
Bulacan Aqua 3 3
Bulakan Water 5 8
Calasiao Water 3 4
Calbayog Water 11 11
Cebu Water - -
Clark Water 16 18
Estate Water 26 29
Indonesia 2 1
Laguna Water 60 60
MWAP - 1
MWF 8 8
East Zone Concession 400 373
MWPV HQ 21 42
MWTS 21 5
MWTV 11 14
Obando Water 5 5
Tagum Water - -
Tanauan Water 15 13
Vietnam 1 2
Zamboanga - -

 

Metric, GRI 405-1 2019 2020
Total Headcount of Rank and File by Gender 683 610
Male 542 512
Aqua Centro MWPV Corporation 5 5
Boracay Water 21 23
Bulacan Aqua 13 13
Bulakan Water 20 20
Calasiao Water 2 2
Calbayog Water 28 29
Cebu Water 1 16
Clark Water 36 37
Estate Water 64 69
Indonesia - -
Laguna Water 67 57
MWAP - -
MWF - -
East Zone Concession 209 200
MWPV HQ 3 1
MWTS 13 -
MWTV 7 -
Obando Water 13 15
Tagum Water - 5
Tanauan Water 19 20
Vietnam - -
Zamboanga 21 -
Female 141 98
Aqua Centro MWPV Corporation 1 1
Boracay Water - -
Bulacan Aqua 5 5
Bulakan Water 1 1
Calasiao Water 2 3
Calbayog Water 2 3
Cebu Water 15 2
Clark Water 1 1
Estate Water 3 9
Indonesia 1 -
Laguna Water 11 11
MWAP - 1
MWF - -
East Zone Concession 80 47
MWPV HQ 6 6
MWTS 3 -
MWTV 1 2
Obando Water 2 2
Tagum Water 1 1
Tanauan Water 3 3
Vietnam 1 -
Zamboanga 2 -

 

Metric, GRI 407-1 2018 2019 2020
 Freedom of Association and Collective Bargaining Agreement (CBA), %
East Zone Concession Employees under CBA 13.2% 12.1% 12.6%

 

Corporate Shared Value Performance Index

Metric 2018 2019 2020
Total Billed Volume, mcm 1,161.6 1,244.8 1,239.8
East Zone Concession 503.3 493.9 506.4
MWAP 572.7 654.3 628.5
Kenh Dong Water 57.0 61.8 64.9
Thu Duc Water 110.2 110.5 109.8
Saigon Water 83.7 94.7 121.7
East Water 316.5 382.1 326.8
PT STU 5.2 5.3 5.3
MWPV - Major 69.4 75.3 74.3
Boracay Water 3.9 4.8 3.2
Clark Water 14.1 14.5 13.4
Estate Water 8.9 10.5 10.5
Aqua Centro - 1.4 2.2
Laguna Water 42.4 44.1 44.9
MWPV - Minor 16.2 21.3 30.5
Bulacan Aqua 1.6 1.8 2.1
Bulakan Water - 1.6 2.8
Calasiao Water 0.2 0.4 0.5
Calbayog Water - 0.5 3.0
Cebu Water 12.8 13.0 11.2
Obando Water 1.6 1.8 1.9
South Luzon Water - 2.3 4.8
Tagum Water - - 4.2

 

Metric 2018 2019 2020
Total Billed Connections, count 1,120,654 1,205,706 1,227,627
East Zone Concession 986,756 1,002,380 1,017,639
MWPV - Major 115,210 138,219 143,234
Boracay Water 5,749 5,796 5,351
Clark Water 2,061 2,082 2,067
Estate Water 10,866 11,527 14,153
Aqua Centro - 7,088 8,967
Laguna Water 96,534 111,726 112,696
MWPV - Minor 18,688 65,107 66,754
Bulacan Aqua 7,726 8,095 8,554
Bulakan Water - 12,201 12,653
Calasiao Water 2,057 2,421 2,811
Calbayog Water - 14,214 13,885
Cebu Water 1 1 1
Obando Water 8,904 9,284 9,450
South Luzon Water - 18,891 19,399
Tagum Water - - 1

 

Metric 2020
Total Service Complaints Received, count 76,907
East Zone Concession 36,293
MWPV - Major 35,355
Boracay Water 345
Clark Water 278
Estate Water 668
Aqua Centro 852
Laguna Water 33,212
MWPV - Minor 5,259
Bulacan Aqua 849
Bulakan Water 3,351
Calasiao Water 92
Cebu Water -
Obando Water 967

 

Metric 2020
Total Service Complaints Resolved, count 74,532
East Zone Concession 36,065
MWPV - Major 33,506
Boracay Water 345
Clark Water 278
Estate Water 668
Aqua Centro 840
Laguna Water 31,375
MWPV - Minor 4,961
Bulacan Aqua 849
Bulakan Water 3,055
Calasiao Water 92
Cebu Water -  
Obando Water 965

 

Metric 2020
Total Billing Complaints Received, count 79,741
East Zone Concession 44,525
MWPV - Major 33,436
Boracay Water 2,639
Clark Water 3
Estate Water 2,333
Aqua Centro 644
Laguna Water 27,817
MWPV - Minor 1,780
Bulacan Aqua 1,177
Bulakan Water 275
Calasiao Water 89
Cebu Water -
Obando Water 239

 

Metric 2020
Total Billing Complaints Resolved, count 74,235
East Zone Concession 42,182
MWPV - Major 30,312
Boracay Water 360
Clark Water 3
Estate Water 2,312
Aqua Centro 638
Laguna Water 26,999
MWPV - Minor 1,741
Bulacan Aqua 1,177
Bulakan Water 236
Calasiao Water 89
Cebu Water -
Obando Water 239

 

Metric 2020
Total Water Pipes Laid, km 7,982
East Zone Concession 5,201
MWPV - Major 2,694
Boracay Water 76
Clark Water 1,345
Estate Water 171
Aqua Centro 9
Laguna Water 1,093
MWPV - Minor 88
Bulacan Aqua 1
Bulakan Water 3
Calasiao Water 37
Cebu Water 35
Obando Water 12

 

Metric 2020
Total Sewer Pipes Laid, km 1,209
East Zone Concession 429
MWPV - Major 781
Boracay Water 31
Clark Water 629
Estate Water 94
Aqua Centro 1
Laguna Water 26
MWPV - Minor n/a
Bulacan Aqua n/a
Bulakan Water n/a
Calasiao Water n/a
Cebu Water n/a
Obando Water n/a

 

Metric 2018 2019 2020
Total Population Served 7,782,534 8,228,334 8,449,688
East Zone Concession 6,797,366 7,083,522 7,213,003
MWPV - Major 831,580 929,547 1,003,273
Boracay Water 34,077 34,157 36,030
Clark Water 127,105 132,424 137,037
Estate and Aqua Centro 45,953 48,956 92,266
Laguna Water 624,445 714,010 737,940
MWPV - Minor 153,588 215,265 233,412
Bulacan Aqua 33,748 35,618 42,770
Bulakan Water - 61,005 63,265
Calasiao Water 9,970 11,985 14,055
Cebu Water 60,000 60,000 60,000
Obando Water 49,870 46,657 53,322

 

Metric 2018 2019 2020
Total Desludged Septic Tank 116,509 121,065 84,543
East Zone Concession 112,836 117,441 77,438
MWPV - Major 3,673 3,624 6,333
Boracay Water 3,412 1,993 3,924
Clark Water n/a n/a n/a
Estate Water - - 772
Laguna Water 261 1,631 2,409
MWPV - Minor n/a n/a n/a
Bulacan Aqua n/a n/a n/a
Bulakan Water n/a n/a n/a
Calasiao Water n/a n/a n/a
Cebu Water n/a n/a n/a
Obando Water n/a n/a n/a

 

Metric 2018 2019 2020
Total Sewer Connections 144,438 273,406 320,037
East Zone Concession 140,454 269,130 312,583
MWPV - Major 3,984 4,276 7,454
Boracay Water 1,236 1,410 1,262
Clark Water 1,930 1,940 1,950
Estate Water 718 820 4,136
Laguna Water 100 106 106
MWPV - Minor n/a n/a n/a
Bulacan Aqua n/a n/a n/a
Bulakan Water n/a n/a n/a
Calasiao Water n/a n/a n/a
Cebu Water n/a n/a n/a
Obando Water n/a n/a n/a

 

Metric 2019 2020
Compliance to PNSDW, %
East Zone Concession 100% 100%
MWPV - Major
Boracay Water 100% 100%
Clark Water 100% 100%
Estate Water 100% 100%
Laguna Water 100% 100%
MWPV - Minor
Bulacan Aqua - 99%
Bulakan Water - 95%
Calasiao Water 100% 100%
Cebu Water 100% 100%
Obando Water 100% 100%

 

Metric 2019 2020
Total No. of Water Samples Collected & Analyzed 92,162 84,757
East Zone Concession 77,834 69,652
MWPV - Major 13,741 13,851
Boracay Water 30 33
Clark Water 7,783 7,338
Estate and Aqua Centro 2,964 3,672
Laguna Water 2,964 2,808
MWPV - Minor 587 1,254
Bulacan Aqua - 476
Bulakan Water - 235
Calasiao Water 78 16
Cebu Water 365 365
Obando Water 144 162