Sustainability at Manila Water

GRI and SASB Content Index

This Integrated Report has used and referenced relevant 2016, 2018 and 2020 GRI standard, and 2018 Water Utilities & Services Standard for SASB in disclosing the Company’s material topics.

	GRI Standard Disclosures	Page Number / Content	Microsite Link
GRI 100 UNIVERSAL STANDARDS DISCLOSURES
Organization Profile
102-1	Name of Organization	Manila Water Company, Inc.
102-2	Activities, brands, products, and services	38	Our Business Model
102-3	Location of headquarters	303
102-4	Location of operations	37	Our Business Model
102-5	Ownership and Legal form	35	Governance
102-6	Markets served	37	Our Business Model
102-7	Scale of the organization	35, 60	Social Workforce Data
102-8	Information on employees and other workers	60-64	Investing in People
102-9	Supply chain	39, 56	Supply Chain
102-10	Significant changes to the organization and its supply chain	39, 56	Supply Chain
102-11	Precautionary Principle or approach	44-49	Enterprise Risk Management
102-12	External initiatives	35, 40-41, 57, 65, 75, 79	Contribution to the UN Sustainable Development Goals Helping Build Communities
102-13	Membership of associations	149	Membership/Affiliation
Strategy
102-14	Statement from senior decision maker	4-7, 8-11	Message from the Chairman Message from the President
102-15	Key impacts, risks, and opportunities	44-49	Enterprise Risk Management
Ethics and integrity
102-16	Values, principles, standards, and norms of behavior	2-3	Vision, Mission and Core Values
Governance
102-18	Governance structure	34-35, 108	Board of Directors
102-19	Delegating authority	108-133	Corporate Governance Report
102-23	Chair of the highest governance body	34-35, 108, 134	Governance Corporate Governance Report Our Leadership
102-24	Nominating and selecting the highest governance body	116-117	Principles and Procedures for Submission and Evaluation of Nominations and Endorsement for Election of Candidates to the Board of Directors
102-25	Conflicts of interest	127	Conflict of Interest
102-26	Role of highest governance body in setting purpose, values, and strategy	108-109, 113-114	Roles and Responsibilities of the Board
102-27	Collective knowledge of highest governance body	108-109	Roles and Responsibilities of the Board
102-28	Evaluating the highest governance body’s performance	109-112	Corporate Governance Committee
102-29	Identifying and managing economic, environmental, and social impacts	113-114	Roles and Responsibilities of the Board
102-30	Effectiveness of risk management processes	44-49, 129	Enterprise Risk Management Board Risk Oversight Committee
102-31	Review of economic, environmental, and social topics	113-114	Roles and Responsibilities of the Board
102-32	Highest governance body’s role insustainability reporting	113-114, 124	Roles and Responsibilities of the Board
102-33	Communicating critical concerns	44-49, 52-56	Enterprise Risk Management Alignment and Engagement with Stakeholders
102-34	Nature and total number of critical concerns	44-49, 52-56	Enterprise Risk Management Alignment and Engagement with Stakeholders
102-36	Process for determining remuneration	117	Talent and Remuneration Committee
102-37	Stakeholders’ involvement inremuneration	117	Talent and Remuneration Committee
Stakeholder Engagement
102-40	List of stakeholder groups	54	Alignment and Engagement with Stakeholders
102-41	Collective bargaining agreements	64	Collective Bargaining Agreement
102-42	Identifying and selecting stakeholders	52-56	Alignment and Engagement with Stakeholders
102-43	Approach to stakeholder engagement	52-56	Alignment and Engagement with Stakeholders
102-44	Key topics and concerns raised	52-56	Alignment and Engagement with Stakeholders
Reporting practice
102-45	Entities included in the consolidated financial statements	1
102-46	Defining report content and topic Boundaries	53, 150-157	2020 Materiality Matrix GRI and SASB Content Index
102-47	List of material topics	53	2020 Materiality Matrix
102-48	Restatements of information	81-82	Fuel Consumption
102-49	Changes in reporting	None
102-50	Reporting period	This report covers the period of January 1, 2020 to December 31, 2020
102-51	Publication date of most recent report	Apr-20
102-52	Reporting cycle	Annual
102-53	Contact point for questions regarding the report	Mark Orbos Director, Corporate Strategy and Investor Relations Mark Tom Q. Mulingbayan Chief Sustainability Officer
102-54	Claims of reporting in accordance with the GRI Standards	1, 150	GRI and SASB Content Index
102-55	GRI content index	150-155	GRI and SASB Content Index
102-56	External assurance	158-161	Independent Assurance Statement
GRI 200 ECONOMIC SPECIFIC DISCLOSURES
Economic Performance
201	Management Approach	36, 84	Financials Contributing to Local and National Economies
201-1	Direct Economic Value Generated & Distributed	36	Financials
201-4	Financial assistance received from the gov't.	The Manila Water Group has not received any financial assistance or subsidy from the government for the current year
Indirect Economic Impacts
203	Management Approach	34	Financials
203-1	Infrastructure investments and services supported	34-35, 40-41, 86-91	2020 ESG and Financial Highlights Contribution to the UN Sustainable Development Goals Manila Water Foundation
Procurement Practices
204	Management Approach	47	Enterprise Risk Management
204-1	Proportion of spending on local suppliers	41	Contribution to the UN Sustainable Development Goals
Anti-Corruption
205-2	Communication & training about anti-corruption policies & procedures	128	Anti-Corruption
GRI 300 ENVIRONMENTAL SPECIFIC DISCLOSURES
Scope and Boundary: Environmental indicators include all operating Philippine subsidiaries particularly the Bulacan Aqua Estate, Bulacan Water, Boracay Water, Calasiao Water, Cebu Water, Clark Water, Estate Water, Laguna Water, Manila Concession, Manila Water Total Solutions and Obando Water. Manila Water Asia Pacific’s Kenh Dong Water and Thu Duc Water are also included in the scope.
Material
301	Management Approach	78	Chemicals
301-1	Materials used by weight or volume	79, Environmental Performance Index in Microsite	Chemicals Chemical Consumption and Intensity per Business Unit
Energy
302	Management Approach	79-80	Energy Management
302-1	Energy consumption within the organization	81, Environmental Performance Index in Microsite	Energy Consumption Energy Consumption per Business Unit
302-3	Energy Intensity	81, Environmental Performance Index in Microsite	Energy Intensity Energy Intensity per Business Unit
Water
303	Management Approach	68-72	Managing Water Sources
2018: 303-3	Water Withdrawal by Source	39, 68, Environmental Performance Index in Microsite	Water Withdrawal by Source Raw Water Abstraction per Business Unit
Biodiversity
304	Management Approach	70-72	Protecting and Rehabilitating Watersheds
304-3	Habitats protected or restored	35, 39, 41, 70, Environmental Performance Index in Microsite	ESG Highlights Our Capitals Contribution to the UN SDG Protecting and Rehabilitating Watersheds 2020 Watershed Protected in hectares Total Trees Planted
Emissions
305	Management Approach	80-82	Energy and Emissions
305-1	Direct (Scope 1) GHG emissions	82, Environmental Performance Index in Microsite	Greenhouse Gas Emissions Scope 1 Emission (Direct)
305-2	Energy Indirect (Scope 2) GHG emissions	82, Environmental Performance Index in Microsite	Greenhouse Gas Emissions Scope 2 emission (Indirect)
305-3	Other indirect (Scope 3) GHG emissions	82, Environmental Performance Index in Microsite	Greenhouse Gas Emissions Scope 3 GHG emission
305-4	GHG emission intensity	82, Environmental Performance Index in Microsite	GHG Intensity GHG Intensity of Water Facilities GHG Intensity of Wastewater Facilities
Wastes
306	Management Approach	48, 73-76	Management of Top Enterprise Risks Treating Wastewater Responsibly Solid Waste Management Hazardous Waste Management
306-1	Water Discharge by Quality and Destination	41, 74, Environmental Performance Index in Microsite	Contribution to the UN SDG Wastewater Treatment Wastewater Treated 2020 Effluent Quality
2020:306-2	Wastes by Type and Disposal Method	76-77	Non-hazardous Waste Disposed 2020 Hazardous Waste Generated
306-3	Significant spills	No significant spills
Environmental Compliance
307	Management Approach	75	Environmental Compliance
307-1	Environmental Compliance	75	Environmental Compliance
	Environmental Education and Advocacy	40, 82-83	Contribution to the UN SDG Advocating Environmental Protection
	Non-revenue water	35, 77-78	ESG Highlights Non-revenue Water
Supplier Environmental Assessment
308	Management Approach	56	Supply Chain
308-1	New suppliers that were screened using environmental criteria	39, 56	New vendors engaged vs. 2019 Supply Chain
GRI 400 SOCIAL SPECIFIC DISCLOSURES
Scope and Boundary: Consolidated figures of Manila Water which includes all local and international subsidiaries
Employment
401	Management Approach	60	Investing in People
401-1	New employee hires and turnover	61	New Hires
Occupational Health and Safety
2018:403	Management approach	65	Employee Well-being and Safety
2018:403-1	Occupational health and safety management system	66	Employee Well-being and Safety
2018:403-2	Hazard identification, risk assessment, and incident investigation	66	Employee Well-being and Safety
2018:403-3	Occupational health services	66	Employee Well-being and Safety
2018:403-9	Work-related injuries	Social Performance Index in Microsite	Total Number of non-disabling injuries for employees
2018:403-10	Work-related ill-health	Social Performance Index in Microsite	Total Number of non-disabling injuries for employees
Training and Education
404	Management Approach	61	Empowering Employees Through Training and Education
404-1	Average hours of training per year per employee	62, Economic and Social Performance Index in Microsite	By Employee Category Average Training Hours by Gender
404-2	Programs for upgrading employee skills and transition assistance programs	62, Economic and Social Performance Index in Microsite	Types of Training
Diversity and Equal Opportunity
405	Management Approach	34, 60	Investing in People Workforce Data
405-1	Diversity of governance bodies and employees	34, 60, Economic and Social Performance Index in Microsite	Social Governance
Nondiscrimination
406	Management Approach	60	Investing in People
406-1	Incidents of non-discrimination and corrective action taken	There were no incidents of discrimination in 2020
Freedom of Association and Collective Bargaining
407	Management approach	55	Collective Bargaining Agreement
407-1	Operations & suppliers in which the right to freedom of association and collective bargaining may be at risk	64	Collective Bargaining Agreement
Rights of Indigenous People
411	Management approach	56, 59	Civil Society Nurturing Partnerships
411-1	Incidents of violation involving the rights of Indigenous Peoples	There were no incidents of violation involving the rights of Indigenous Peoples in 2020
Local Communities
413	Management Approach	57	Community/Customers
413-1	Operations with local community engagement, impact assessment, and development programs	57-59, 86-91	Alignment and Engagement with Stakeholders Manila Water Foundation
Customer Health and Safety
416	Management Approach	65	Safeguarding Health and Safety
416-1	Assessment of the health and safety impacts of product and service categories	65-66	Access to Safe Drinking Water
416-2	Incidents of non-compliance concerning the health & safety impacts of products & services	There were no incidents of non-compliance concerning health and safety impacts of products and services
Socio-economic Compliance
419	Management Approach	57	Safeguarding Health and Safety
419-1	Non-compliance with laws & regulations in the social & economic area	There were no fines and sanctions above Php 50,000.00 (whether monetary or non-monetary) noted for non-compliance with relevant laws and/or regulations.

	SASB Accounting Metrics	Page Number / Content	Microsite Link
Energy Management
IF-WU-130a.1	(1) Total energy consumed, (2) percentage grid electricity, (3) percentage renewables	81	Energy Consumption
Distribution Network Efficiency
IF-WU-140a.1	Water main replacement rate	Business units will undergo a capacity building initiative to standardize the data collection on water main replacement rate. Figures are expected to be provided covering the year 2021.
IF-WU-140a.2	Volume of non-revenue real water losses	77	Non-revenue Water
Effluent Quality Management
IF-WU-140b.1	Number of incidents of non-compliance associated with water effluent quality permits, standards, and regulations	75	Treating Wastewater Responsibly
F-WU-140b.2	Discussion of strategies to manage effluents of emerging concern	48, 75	Management of Top Enterprise Risks Treating Wastewater Responsibly
Water Affordability & Access
IF-WU-240a.1	Average retail water rate for (1) residential, (2) commercial, and (3) industrial customers	Not applicable Ave. water retail rate is set by the regulatory agency to which each business unit of the Company reports to.
IF-WU-240a.2	Typical monthly water bill for residential customers for 10 Ccf of water delivered per month	Business units will undergo a capacity building initiative to standardize the data collection of a typical monthly water bill for residential customers for 10 Ccf. Figures are expected to be provided covering the year 2021.
IF-WU-240a.3	Number of residential customer water disconnections for non-payment, percentage reconnected within 30 days	Economic and Social Performance Index in Microsite	Economic and Social Performance Index
IF-WU-240a.4	Discussion of impact of external factors on customer affordability of water, including the economic conditions of the service territory	84-85	Supporting the Economy during a Pandemic
Drinking Water Quality
IF-WU-250a.1	Number of (1) acute health-based, (2) non acute health-based, and (3) nonhealth- based drinking water violations	66	Access to Safe Drinking Water
IF-WU-250a.2	Discussion of strategies to manage drinking water contaminants of emerging concern	65-66	Access to Safe Drinking Water
End-Use Efficiency
IF-WU-420a.1	Percentage of water utility revenues from rate structures that are designed to promote conservation and revenue resilience	Not Applicable No rate structures designed to promote conservation and revenue resilience, approved by the regulatory agency of each business unit.
IF-WU-420a.2	Customer water savings from efficiency measures, by market	The Company publishes Watersaving hints and tips on its website and in social media.
Water Supply Resilience
IF-WU-440a.1	Total water sourced from regions with High or Extremely High Baseline Water Stress, percentage purchased from a third party	68-69	Managing Water Sources
IF-WU-440a.2	Volume of recycled water delivered to customers	Manila Water does not recycle its wastewater for delivery to customers
IF-WU-440a.3	Discussion of strategies to manage risks associated with the quality and availability of water resources	68-72 2015-2020 Manila Water Climate Change Report	Managing Water Sources Protecting and Rehabilitating Watersheds 2015-2020 Manila Water Climate Change Report
Network Resiliency & Impacts of Climate Change
IF-WU-450a.1	Wastewater treatment capacity located in 100-year flood zones	74	Wastewater Treatment Plants
IF-WU-450a.2	(1) Number and (2) volume of sanitary sewer overflows (SSO), (3) percentage of volume recovered	Manila Water does not monitor its sewer overflows.
IF-WU-450a.3	(1) Number of unplanned service disruptions, and (2) customers affected, each by duration category	Business units will undergo a capacity building initiative to standardize the data collection of unplanned service disruptions, and customers affected. Figures are expected to be provided covering the year 2021.
IF-WU-450a.4	Description of efforts to identify and manage risks and opportunities related to the impact of climate change on distribution and wastewater infrastructure	58 2015-2020 Manila Water Climate Change Report	Disruptions and Resiliency 2015-2020 Manila Water Climate Change Report