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2018 Integrated Report
Resilient in
the
Pursuit of
Sustainable
Water and
Sanitation

sustainability at manila water

gri content index

GENERAL DISCLOSURES
Indicator and Disclosure Disclosure Content / Page Number / URL
Organization Profile
102-1 Name of Organization Manila Water Company, Inc.
102-2 Activities, brands, products, and services 36
102-3 Location of headquarters Inside back cover
102-4 Location of operations 8
102-5 Ownership and Legal form 9
102-6 Markets served 36
102-7 Scale of the organization 37
102-8 Information on employees and other workers 58-59
Permanent covers all regular and probationary employees.
Temporary or Fixed Term includes all project hires and extendees
102-9 Supply chain 37
102-10 Significant changes to the organization and its supply chain 37, 54, 122, 124
102-11 Precautionary Principle or approach 39-44
102-12 External initiatives

Manila Water adheres to all Philippine laws, rules and regulations as well as the laws in all other countries where the company operates.

Manila Declaration 2015, response of Philippine private sector to the global imperative of reducing greenhouse gas emission and limiting global temperature increase to within two degrees Celsius.
102-13 Membership of associations 130
Strategy
102-14 Statement from senior decision maker 13-15
102-15 Key impacts, risks, and opportunities 39-44
Ethics and Integrity
102-16 Values, principles, standards, and norms of behavior 2-3
Governance
102-18 Governance structure 5, 106-107
102-19 Delegating authority 105, 111-115
102-23 Chair of the highest governance body 107
102-24 Nominating and selecting the highest governance body 128
102-25 Conflicts of interest 123-126
102-26 Role of highest governance body in setting purpose, values, and strategy 112
102-27 Collective knowledge of highest governance body 112-113
102-28 Evaluating the highest governance body’s performance 116-118
102-29 Identifying and managing economic, environmental,and social impacts 109-113
102-30 Effectiveness of risk management processes 41-44, 111-112
102-31 Review of economic, environmental, and social topics 109-113
102-32 Highest governance body’s role in sustainability reporting 123
102-33 Communicating critical concerns 39-40
Critical concerns are communicated to the Management to Board Committees
102-34 Nature and total number of critical concerns 39-40
102-36 Process for determining remuneration 113-114
102-37 Stakeholders’ involvement in remuneration 113-114
Stakeholder Engagement
102-40 List of stakeholder groups 53-55
102-41 Collective bargaining agreements 59
102-42 Identifying and selecting stakeholders 53-55
102-43 Approach to stakeholder engagement 53-55
102-44 Key topics and concerns raised 53-55
Reporting Practice
102-45 Entities included in the consolidated financial statements Manila Water Company, Inc.
Manila Water Philippine Ventures,
Manila Water Asia Pacific, and
Manila Water Total Solutions
102-46 Defining report content and topic Boundaries Specific reporting boundaries are stated in the GRI Index
102-47 List of material topics 51
102-48 Restatements of information 66, 69, 70, 71
102-49 Changes in reporting None
102-50 Reporting period 3
102-51 Publication date of most recent report April 2017
102-52 Reporting cycle Annual
102-53 Contact point for questions regarding the report

Mark S. Orbos
Director, Corporate Strategy and Investor Relations
[email protected]

Florante A. Panganiban
Head, Operations Management and Sustainability
[email protected]
102-54 Claims of reporting in accordance with the GRI Standards This report has been prepared in accordance with the GRI standards: core option
102-55 GRI content index 128-131
102-56 External assurance An assurance statement is provided on pages 136-139
ECONOMIC
Scope and Boundary: All are consolidated figures of Manila Water which includes all local and international subsidiaries.
GRI 201: ECONOMIC PERFORMANCE Management Approach 15-17
201-1 Direct Economic Value Generated and Distributed 5
201-4 Financial assistance received from the government The Manila Water Group has not received any financial assistance or subsidy from the government for the current year
GRI 203: INDIRECT ECONOMIC IMPACTS Management Approach 15-17
203-1 Infrastructure investments and services supported 46-51
All engagements are commercial and neither pro bono nor in kind
GRI 204: PROCUREMENT PRACTICES Management Approach

Manila Water, in parthnerships with Dun and Bradstreet ensures the compliance of vendors to financial and technical requirements by implementing a robust accreditation and pre-qualification processes.

Compliance by these vendors and suppliers with environmental laws and other relevant standards is checked extensively through these processes, and is consistently monitored throughout the period of engagement with the company
Scope and Boundary: Manila Concession, Manila Water Philippine Ventures and Manila Water Total Solutions
204-1 Proportion of spending on local suppliers 46-51
GRI 205: ANTI-CORRUPTION
205-2 Communication and training about anti-corruption policies and procedures 119-132
The code of business conduct is incorporated in the on-boarding process for all new hires.
ENVIRONMENT
Scope and Boundary: Environmental indicators include all operating Philippine subsidiaries particularly the BMDC, Boracay Water, Calasiao Water, Cebu Water, Clark Water, Estate Water, Laguna Water, Manila Concession, Manila Water Total Solutions and Obando Water. Manila Water Asia Pacific’s Kenh Dong Water and Thu Duc Water data on water abstraction, non-revenue water, electricity and chemical consumption and greenhouse gas emissions Scope 2 are also included in the report.
GRI 301:MATERIALS Management Approach 68
301-1 Materials used by weight or volume 37, 69, Protecting The Environment Page
GRI 302:ENERGY Management Approach 69
302-1 Energy consumption within the organization 37, 70, Protecting The Environment Page
302-3 Energy Intensity 69, 70, Protecting The Environment Page
302-4 Reduction of energy consumption 48, 69
GRI 303: WATER Management Approach 43-44, 65-66, 80-81, 86, 91
303-1 Water Withdrawal by Source 66, Protecting The Environment Page
GRI 304: BIODIVERSITY Management Approach 65-66, 80-81, 86, 89, 91
304-3 Habitats protected or restored 37, 48, 66, 81, Protecting The Environment Page
GRI 305: EMISSIONS Management Approach 69-70
305-1 Direct (Scope 1) GHG emissions 71, Protecting The Environment Page
305-2 Energy Indirect (Scope 2) GHG emissions 71, Protecting The Environment Page
305-3 Other indirect (Scope 3) GHG emissions 71, Protecting The Environment Page
305-4 GHG emission intensity 71, 73, Protecting The Environment Page
GRI 306: EFFLUENTS AND WASTES Management Approach 66-67, 83, 89
306-1 Water Discharge by Quality and Destination 6, 37, 17, 48, 67, 80, 86, 89
Protecting The Environment Page
306-2 Wastes by Type and Disposal Method 72
306-3 Significant spills There were no significant spills associated with material/chemicals/hazardous wastes storage and transport, and septic tank desludging activities.
GRI 307: ENVIRONMENTAL COMPLIANCE Management Approach 43, 67, 69, 110
307-1 Non-compliance with environmental laws and regulations 112
GRI 308: SUPPLIER ENVIRONMENTAL ASSESSMENT Management Approach

Manila Water ensures the compliance of vendors to financial and technical requirements by implementing a robust accreditation and pre-qualification processes.

Compliance by these vendors and suppliers with environmental laws and other relevant standards is checked extensively through these processes, and is consistently monitored throughout the period of engagement with the company.
308-1 New suppliers that were screened using environmental criteria All new and re-accredited suppliers were screened using environmental criteria conducted by a third-party service provider of Manila Water for accreditation.
Carbon dioxide avoided Management Approach 86, 90
Carbon dioxide avoided 17, 37, 48, 67, 86, 90,
Protecting The Environment Page
Environmental Education and Advocacy Management Approach 73, 83, 86, 89, 90-91
Non-revenue water Management Approach 68, 82, 86, 88, 90
% NRW 4, 17, 68, 69, 80, 82, 85-86, 88, 90
SOCIAL
Scope and Boundary: Consolidated figures of Manila Water which include all local and international subsidiaries
GRI 401: EMPLOYMENT Management Approach 57
401-1 New employee hires and turnover 59
GRI 403: OCCUPATIONAL HEALTH AND SAFETY Management Approach 62
403-2 Types of injury and rates of injury, occupational diseases, lost days, and absenteeism and number of work-related fatalities 62
GRI 404: TRAINING AND EDUCATION Management Approach 57
404-1 Average hours of training per year per employee 58
GRI 405: DIVERSITY AND EQUAL OPPORTUNITY Management Approach 59
405-1 Diversity of governance bodies and employees 58
GRI 406: NON DISCRIMINATION Management Approach 58
406-1 Incidents of non-discrimination and corrective action taken There were no incidents of discrimination in 2018
GRI 407: FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING Management Approach 58
407-1 Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk 61
GRI 411: RIGHTS OF INDIGENEOUS PEOPLE Management Approach The company adheres to all laws and regulations set by the government and regulatory bodies
411-1 Incidents of violation involving the rights of Indigenous 112
GRI 413: LOCAL COMMUNITIES Management Approach 53
413-1 Operations with local community engagement, impact assessment, and development programs 53-55
GRI 416: CUSTOMER HEALTH AND SAFETY Management Approach 61-62
416-1 Assessment of the health and safety impacts of product and service categories 64
416-2 Incidents of non-compliance concerning the health and safety impacts of products and services There were no incidents of non-compliance concerning health and safety impacts of products and services
GRI 417: LABELLING AND MARKETING Management Approach 64
Scope and Boundary: Manila Water Total Solutions Healthy Family Purified Packaged Drinking Water
417-1 Requirements for products service information and labelling. Manila Water Total Solution’s Healthy Family is packaged with a 5-gallon and 500-ml bottle. The 500-ml is labeled with information about its source, content and proper disposal of the PET bottle.
417-2 Incidents of non-compliance concerning product and service information and labeling Manila Water Total Solution’s packaged water, Healthy Family, was not fined and did not have incidents of non-compliance concerning product and service information and labeling during the reporting period.
417-3 Incidents of non-compliance concerning marketing communications Manila Water Total Solution’s packaged water, Healthy Family, was not fined and did not have incidence of non-compliance concerning marketing communications during the reporting period.
GRI 419: SOCIOECONOMIC COMPLIANCE Management Approach 110,112,119,122,124
The company adheres to all laws and regulations set by the government and regulatory bodies
419-1 Non-compliance with laws and regulations in the social and economic area 112
BUSINESS CONTINUITY Management Approach 43, 64
CLIMATE CHANGE ADAPTATION Management Approach 65-66, 80-81, Sustainability Policy and
Climate Change Policy at Protecting The Environment Page
CUSTOMER SERVICE Management Approach 63
DATA PRIVACY Management Approach The company will adhere with the implementing rules and regulations of the Data Privacy Act of 2012 or Republic Act 10173. Aligned with the mandate of the Data Privacy Act of 2012, Manila Water has designated and registered to the National Privacy Commission a Data Protection Officer who will lead a commitee in the Information Campaign, enterprise-wide programs, monitoring and resolution in issues on Data Privacy.
WATER POTABILITY Management Approach 62