2019 Integrated Report

Genuine Service

Business Review

Manila Water Total Solutions

Healthy Family continues to provide high-quality drinking water


Centered on providing innovative water supply and sanitation products and services, Manila Water Total Solutions (MWTS) has served as an incubator of new business opportunities throughout the water cycle. It is driven by its core strategy to offer comprehensive expertise on after-the-meter services. The company develops both end-consumer and system solutions in the water and wastewater value chain, which are then delivered at scale and with a commitment to protecting the environment. Specifically, these include provision of network and technical services under its Corporate Accounts Management (CAM) business, and the sale of packaged purified water through the Healthy Family brand.



The proper management of resources, specifically water, has been a focus of modern communities. Townships and vertical developments aim to build infrastructures that are aligned with this and at the same time achieving efficiency and quality. 

Through CAM, the company offers solutions to the water and wastewater network needs of its clients, mainly property developers. These services include master planning and design, water and sewer pipe-laying, integrated wastewater solutions, and construction management.

The primary services of CAM are (1) Pipe-laying in horizontal developments and townships, providing sustainable solutionsto its customers through the design and construction of water, wastewater, and gray water networks; and (2) The Integrated Used Water Solutions (IUS), which addresses the unserved market of wastewater management services. Its primary clients are major land developers, commercial, and industrial customers that seek sustainable but cost-effective means to comply with environmental regulations.

At the end of 2019, CAM posted revenues of ₱196 million from ₱229 million due to lower number of live contracts.

To date, the entire CAM business had total contracted projects amounting to ₱1.63 billion, comprising of pipe-laying works at 68 percent or ₱1.11 billion, IUS at 24 percent or ₱395 million, and PID at 8 percent or ₱129 million.



Total bottles sold (five-gallon) in 2019


Total bottles sold (HF Mini) in 2019


Manila Water remains committed to providing clean, safe and potable water up to its customers water meter. However, the demand for package water as a result of distrust towards one’s household after-the-meter or internal plumbing persists. Households prefer purified water to avoid the mandatory residual chlorine in tap water. As a response, MWTS, through its Healthy Family (HF) brand, offered purified water in 5-gallon containers with guaranteed shelf life of six months.

Establishing its presence in the purified water market, HF now has three variants. The 500-ml bottle (500-ml HF Mini) was launched in 2017, which are retailed in packs or cases of 24 bottles. Two new variants were commissioned and commercialized in 2018: the 350-ml bottle (350-ml HF Mini), which was launched in July 2018, and the one-liter bottle, which was launched in December 2018.

All HF variants connect to the same distribution network that provides livelihood and employment opportunities to over 200 partner distributors. HF currently has two plants with a total production capacity of 30,000 containers per day. Its customer base currently covers Metro Manila, and its growing key accounts include government institutions, hotels, schools, hospitals, BPO offices, fitness centers, and sari-sari stores.