Channels and Initiatives

Various engagements are being carried out to be able to gather valuable insights from the stakeholders, these insights play a crucial role in the company’s strategic planning process. 

Customers

Mode of Engagement	Initiatives
Monthly Abot Kamay ng Barangay  Public consultations  Quarterly Kasangga Days  Website and social media  Use of flyers and bill inserts  Toka Toka Advocacy and Lakbayan  Customer service hotline	Regular project updates  Complaints resolution  Traffic Management plans

Concession Regulators & NGA Regulators

Mode of Engagement

Initiatives

Regular briefings and updates, and submission of reports  Meetings with regulatory offices/ ‘Kumustahan’  Public consultations, seminars, conferences and fora  Rate determination done every 5 years  Toka Toka advocacy and lakbayan  Participation in NGA events

Participated in various engagements relative to the rate rebasing exercise  Attended and provided support to Public Consultations led by MWSS RO  Participated in the TWG for New Water Sources led by MWSS CO  Compliance to regulators requirements  Policy advocacy  Alignment of IECs, desludging caravan, and other environmental projects  Position papers and similar documents  Regular and close coordination on project planning and implementation  Partnership in Toka Toka advocacy program

Supply Chain

Mode of Engagement	Initiatives
Annual forums and trainings  Vendor 360 Degree Feedback  Performance issue letters and counselling sessions  Company presentations	Standardized accreditation process across the enterprise with the use of Ariba (Vendor Database for buyers and Virtual Data Room for vendors)  Roll outs of projects  Trainings, e.g. safety, online procurement  Vendor 360 Degree Feedback

Finance Community

Mode of Engagement	Initiatives
Quarterly Analysts Briefing  Annual Report  Annual Stockholders’ Meeting  Website and press releases  Roadshows and one-on-one meetings	Timely disclosures to the regulatory agencies and investing community

Media

Mode of Engagement	Initiatives
Regular media coordination  Bi-annual press briefings and conferences  Media coverage for special events (Signing, Sealing, Inauguration among others)  Regular dispatch of press releases and announcements  Website and social media posts on prevailing issues and service updates  Sponsorships of media events and advocacies  Media engagements and interviews	Press briefing and media engagements  Media visits of major projects and facilities  Public information on issues and concerns  Regular seeding of relevant press releases  Regular interface with local and national media  Advisories and notices to customers  Media fora, interviews and press conferences  Relevant information posted on digital and social media platforms

Employees

Mode of Engagement	Initiatives
Regular internal meetings on different levels  Employee engagement survey  Yearly performance reviews  Roadshows (rolling-out new policies, etc.)  Email blasts / bulletins / online publications	Annual performance-based salary adjustments  Employee engagement programs  Manila Water University