Sustainability at Manila Water

GRI Index

Indicator and Disclosure	Description	Content/ Page Number	Microsite Link	URL
GRI 100 GENERAL STANDARDS DISCLOSURES
Organization Profile
102-1	Name of Organization	Manila Water Company, Inc.
102-2	Activities, brands, products, and services	34	Our Business Model	https://reports.manilawater.com/2019/about-the-company/our-business-model
102-3	Location of headquarters	Manila Water Company, Inc. MWSS Administration Building 489 Katipunan Road, Balara Quezon City, 1105 Philippines
102-4	Location of operations	33	Geographical Presence	https://reports.manilawater.com/2019/about-the-company/2019-esg-and-financial-highlights
102-5	Ownership and Legal form	31	Governance	https://reports.manilawater.com/2019/about-the-company/2019-esg-and-financial-highlights
102-6	Markets served	34	Our Business Model	https://reports.manilawater.com/2019/about-the-company/our-business-model
102-7	Scale of the organization	35	Our Capitals	https://reports.manilawater.com/2019/about-the-company/our-capitals
102-8	Information on employees and other workers	52-53 Permanent covers all regular and probationary employees. Temporary or Fixed Term includes all project hires and extendees	Workforce	https://reports.manilawater.com/2019/sustainability-at-manila-water/developing-employees
102-9	Supply chain	35	Our Capitals	https://reports.manilawater.com/2019/about-the-company/our-capitals
102-10	Significant changes to the organization and its supply chain	37, 49, 110	Contribution to the UN SDGs Stakeholder Engagement Procurement Policies	https://reports.manilawater.com/2019/about-the-company/contribution-to-the-un-sdg https://reports.manilawater.com/2019/sustainability-at-manila-water/stakeholder-engagement https://reports.manilawater.com/2019/corporate-governance/corporate-governance-report
102-11	Precautionary Principle or approach	39 - 44	Enterprise Risk Management	https://reports.manilawater.com/2019/strategy-sustainability-and-risk/enterprise-risk-management
102-12	External initiatives	Manila Water adheres to all Philippine laws, rules and regulations as well as the laws in all other countries where the company operates. Manila Declaration 2015, response of Philippine private sector to the global imperative of reducing greenhouse gas emission and limiting global temperature increase to within two degrees Celsius.
102-13	Membership of associations	125	Awards and Citations; Memberships and Affiliations	https://reports.manilawater.com/2019/corporate-governance/awards-and-citations-membership-and-affiliations
Strategy
102-14	Statement from senior decision maker	6 - 7	Message from the Chairman	https://reports.manilawater.com/2019/our-leadership/message-from-the-chairman
102-15	Key impacts, risks, and opportunities	38 - 44	Delivering our Strategy Management of Top Enterprise Risks	https://reports.manilawater.com/2019/strategy-sustainability-and-risk/strategy https://reports.manilawater.com/2019/strategy-sustainability-and-risk/enterprise-risk-management
Ethics and integrity
102-16	Values, principles, standards, and norms of behavior	A2 - 2	Vision, Mission, Core Values	https://reports.manilawater.com/2019/about-the-company/vision-mission-core-values
Governance
102-18	Governance structure	86 - 87	Corporate Governance Structure	https://reports.manilawater.com/2019/corporate-governance/corporate-governance-report
102-19	Delegating authority	96 - 100	Corporate Governance Report	https://reports.manilawater.com/2019/corporate-governance/corporate-governance-report
102-23	Chair of the highest governance body	88 - 90	Corporate Governance Structure	https://reports.manilawater.com/2019/corporate-governance/corporate-governance-report
102-24	Nominating and selecting the highest governance body	87	Principles and Procedures for Nomination and Endorsement for Election of Candidates to the Board of Directors	https://reports.manilawater.com/2019/corporate-governance/corporate-governance-report
102-25	Conflicts of interest	108	Corporate Governance Report	https://reports.manilawater.com/2019/corporate-governance/corporate-governance-report
102-26	Role of highest governance body in setting purpose, values, and strategy	92 - 93	Vision, Mission and Corporate Objectives	https://reports.manilawater.com/2019/corporate-governance/corporate-governance-report
102-27	Collective knowledge of highest governance body	97	Corporate Governance Report	https://reports.manilawater.com/2019/corporate-governance/corporate-governance-report
102-28	Evaluating the highest governance body’s performance	101	Annual Board Evaluation	https://reports.manilawater.com/2019/corporate-governance/corporate-governance-report
102-29	Identifying and managing economic, environmental, and social impacts	90 - 97	Executive Committee	https://reports.manilawater.com/2019/corporate-governance/corporate-governance-report
102-30	Effectiveness of risk management processes	39 - 44	Enterprise Risk Management in Manila Water	https://reports.manilawater.com/2019/strategy-sustainability-and-risk/enterprise-risk-management
102-31	Review of economic, environmental, and social topics	90 - 97	Executive Committee	https://reports.manilawater.com/2019/corporate-governance/corporate-governance-report
102-32	Highest governance body’s role in sustainability reporting	109	Disclosure	https://reports.manilawater.com/2019/corporate-governance/corporate-governance-report
102-33	Communicating critical concerns	38 Critical concerns are communicated to the Management to Board Committees	Delivering Our Strategy	https://reports.manilawater.com/2019/strategy-sustainability-and-risk/strategy
102-34	Nature and total number of critical concerns	38	Delivering Our Strategy Management of Top Enterprsie Risks	https://reports.manilawater.com/2019/strategy-sustainability-and-risk/strategy https://reports.manilawater.com/2019/strategy-sustainability-and-risk/enterprise-risk-management
102-36	Process for determining remuneration	95 - 96	Executive Committee	https://reports.manilawater.com/2019/corporate-governance/corporate-governance-report
102-37	Stakeholders’ involvement in remuneration	95 - 96	Executive Committee	https://reports.manilawater.com/2019/corporate-governance/corporate-governance-report
Stakeholder Engagement
102-40	List of stakeholder groups	49 - 51	Stakeholder Engagement	https://reports.manilawater.com/2019/sustainability-at-manila-water/stakeholder-engagement
102-41	Collective bargaining agreements	57	Freedom of Association and Collective Bargaining	https://reports.manilawater.com/2019/sustainability-at-manila-water/developing-employees
102-42	Identifying and selecting stakeholders	49 - 51	Stakeholder Engagement	https://reports.manilawater.com/2019/sustainability-at-manila-water/stakeholder-engagement
102-43	Approach to stakeholder engagement	49 - 51	Stakeholder Engagement	https://reports.manilawater.com/2019/sustainability-at-manila-water/stakeholder-engagement
102-44	Key topics and concerns raised	49 - 51	Stakeholder Engagement	https://reports.manilawater.com/2019/sustainability-at-manila-water/stakeholder-engagement
Reporting practice
102-45	Entities included in the consolidated financial statements	Manila Water Company, Inc. Manila Water Philippine Ventures, Manila Water Asia Pacific, and Manila Water Total Solutions
102-46	Defining report content and topic Boundaries	Specific reporting boundaries are stated in the GRI Index
102-47	List of material topics	48	Material Aspects	https://reports.manilawater.com/2019/sustainability-at-manila-water/material-aspects
102-48	Restatements of information	65	Energy and Emissions	https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment
102-49	Changes in reporting	None
102-50	Reporting period	1
102-51	Publication date of most recent report	Apr-19
102-52	Reporting cycle	Annual
102-53	Contact point for questions regarding the report	1 Mark S. Orbos Director, Corporate Strategy and Investor Relations [email protected] Mark Tom Q. Mulingbayan Chief Sustainability Officer [email protected]
102-54	Claims of reporting in accordance with the GRI Standards	1
102-55	GRI content index		GRI Content Index
102-56	External assurance	126 - 129	Independent Assurance Statement	https://reports.manilawater.com/2019/sustainability-at-manila-water/independent-assurance-statement
GRI 200 ECONOMIC SPECIFIC DISCLOSURES
Economic Performance
103	Management Approach	10 - 11	Message from the President	https://reports.manilawater.com/2019/our-leadership/message-from-the-president
201-1	Direct Economic Value Generated & Distributed	32	Financial	https://reports.manilawater.com/2019/about-the-company/2019-esg-and-financial-highlights
201-4	Financial assistance received from the gov't.	The Manila Water Group has not received any financial assistance or subsidy from the government for the current year
Indirect Economic Performance
103	Management Approach	10 - 11	Message from the President	https://reports.manilawater.com/2019/our-leadership/message-from-the-president
203-1	Infrastructure investments and services supported	36, 59, 69-70 Infrastructure investments made by Manila Water are commercial while in-kind investments are done through the Manila Water Foundation.	Contribution to the UN Sustainable Development Goals Helping Build Communities & Safeguarding Customers’ Health Manila Water Foundation	https://reports.manilawater.com/2019/about-the-company/contribution-to-the-un-sdg https://reports.manilawater.com/2019/sustainability-at-manila-water/helping-build-communities-and-safeguarding-customers-health https://reports.manilawater.com/2019/sustainability-at-manila-water/manila-water-foundation
Procurement Practices
103	Management Approach	Manila Water, in part nerships with Dun and Bradstreet ensures the compliance of vendors to financial and technical requirements by implementing a robust accreditation and pre-qualification processes. Compliance by these vendors and suppliers with environmental laws and other relevant standards is checked extensively through these processes, and is consistently monitored throughout the period of engagement with the company
204-1	Proportion of spending on local suppliers	37 100% Local Spending	Contribution to the UN Sustainable Development Goals	https://reports.manilawater.com/2019/about-the-company/contribution-to-the-un-sdg
Anti-Corruption
205-2	Communication & training about anti-corruption policies & procedures	110 The code of business conduct is incorporated in the on-boarding process for all new hires.	Anti-Corruption	https://reports.manilawater.com/2019/corporate-governance/corporate-governance-report

GRI 300 ENVIRONMENTAL SPECIFIC DISCLOSURES
Scope and Boundary: Environmental indicators include all operating Philippine subsidiaries particularly the Bulacan Water, Boracay Water, Calasiao Water, Cebu Water, Clark Water, Estate Water, Laguna Water, Manila Concession, Manila Water Total Solutions and Obando Water. Manila Water Asia Pacific’s Kenh Dong Water and Thu Duc Water data on water abstraction, electricity and chemical consumption and greenhouse gas emissions Scope 2 are also included in the report.
Disclosure	Description	Content / Page Number	Microsite Link	URL
Material
103	Management Approach	64-65	Chemicals	https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment
301-1	Materials used by weight or volume	64-65, Social and Environmental Indices	Chemicals Social and Environmental Indices	https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment https://reports.manilawater.com/2019/sustainability-at-manila-water/social-and-environmental-performance-indices
Energy
103	Management Approach	65	Energy and Emissions	https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment
302-1	Energy consumption within the organization	65, Social and Environmental Indices	Energy and Emissions Social and Environmental Indices	https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment https://reports.manilawater.com/2019/sustainability-at-manila-water/social-and-environmental-performance-indices
302-3	Energy Intensity	Social and Environmental Indices	Energy and Emissions Social and Environmental Indices	https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment https://reports.manilawater.com/2019/sustainability-at-manila-water/social-and-environmental-performance-indices
Water
103	Management Approach	62-63	Managing Water Resources and Wastewater	https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment
2016: 303-1	Water Withdrawal by Source	62-63, Social and Environmental Indices	Managing Water Resources and Wastewater Social and Environmental Indices	https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment https://reports.manilawater.com/2019/sustainability-at-manila-water/social-and-environmental-performance-indices
Biodiversity
103	Management Approach	75	Manila Concession	https://reports.manilawater.com/2019/business-review/manila-concession
304-3	Habitats protected or restored	35, 37, 66, 75 Social and Environmental Indices	Our Capitals Contribution to the UN SDGs Energy and Emissions Manila Concession	https://reports.manilawater.com/2019/about-the-company/our-capitals https://reports.manilawater.com/2019/about-the-company/contribution-to-the-un-sdg https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment https://reports.manilawater.com/2019/business-review/manila-concession
Emissions
103	Management Approach	65-66	Energy and Emissions	https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment
305-1	Direct (Scope 1) GHG emissions	66, Social and Environmental Indices	Energy and Emissions Social and Environmental Indices	https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment https://reports.manilawater.com/2019/sustainability-at-manila-water/social-and-environmental-performance-indices
305-2	Energy Indirect (Scope 2) GHG emissions	66, Social and Environmental Indices	Energy and Emissions Social and Environmental Indices	https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment https://reports.manilawater.com/2019/sustainability-at-manila-water/social-and-environmental-performance-indices
305-3	Other indirect (Scope 3) GHG emissions	66, Social and Environmental Indices	Energy and Emissions Social and Environmental Indices	https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment https://reports.manilawater.com/2019/sustainability-at-manila-water/social-and-environmental-performance-indices
305-4	GHG emission intensity	66, Social and Environmental Indices	Energy and Emissions Social and Environmental Indices	https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment https://reports.manilawater.com/2019/sustainability-at-manila-water/social-and-environmental-performance-indices
Effluents and Wastes
103	Management Approach	63, 67	Managing Water Resources and Wastewater	https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment
2016: 306-1	Water Discharge by Quality and Destination	63, Social and Environmental Indices	Managing Water Resources and Wastewater Social and Environmental Indices	https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment https://reports.manilawater.com/2019/sustainability-at-manila-water/social-and-environmental-performance-indices
2016: 306-2	Wastes by Type and Disposal Method	67	Non-hazardous and hazardous wastes	https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment
2016: 306-3	Significant spills	There were no significant spills associated with material/chemicals/hazardous wastes storage and transport, and septic tank desludging activities.
Environmental Education and Advocacy		35, 36, 67-68, 75	Contributions to the UN SDGs Advocating Environmental Stewardship Manila Concession	https://reports.manilawater.com/2019/about-the-company/contribution-to-the-un-sdg https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment https://reports.manilawater.com/2019/business-review/manila-concession
Non-revenue water		64	Non-revenue Water	https://reports.manilawater.com/2019/sustainability-at-manila-water/protecting-the-environment
GRI 400 SOCIAL SPECIFIC DISCLOSURES
Scope and Boundary: Consolidated figures of Manila Water which includes all local and international subsidiaries
Disclosure	Description	Content / Page Number/ URL	Microsite Link	URL
Employment
103	Management Approach	52	Developing Employees	https://reports.manilawater.com/2019/sustainability-at-manila-water/developing-employees
401-1	New employee hires and turnover	53 Social and Environmental Indices	New Hires Turnover Rate Social and Environmental Indices	https://reports.manilawater.com/2019/sustainability-at-manila-water/developing-employees https://reports.manilawater.com/2019/sustainability-at-manila-water/developing-employees https://reports.manilawater.com/2019/sustainability-at-manila-water/social-and-environmental-performance-indices
Occupational Health and Safety
103	Management approach	57 -	Safeguarding Occupational Health And Safety	https://reports.manilawater.com/2019/sustainability-at-manila-water/developing-employees
403-2	Types of injury and rates of injury, occupational diseases, lost days, and absenteeism and number of work-related fatalities	58	Cumulative Safe Man-Hours	https://reports.manilawater.com/2019/sustainability-at-manila-water/developing-employees
Training and Education
103	Management Approach	54-55	Talent Development	https://reports.manilawater.com/2019/sustainability-at-manila-water/developing-employees
404-1	Average hours of training per year per employee	54-55 Social and Environmental Indices	Types of Training Average Training Hours Social and Environmental Indices	https://reports.manilawater.com/2019/sustainability-at-manila-water/developing-employees https://reports.manilawater.com/2019/sustainability-at-manila-water/developing-employees https://reports.manilawater.com/2019/sustainability-at-manila-water/social-and-environmental-performance-indices
Diversity and Equal Opportunity
103	Management Approach	The company treats and all its employees equally and ensure that diversity is from hiring process till decision making at the top-level.
405-1	Diversity of governance bodies and employees	53	Total headcount of senior management by gender	https://reports.manilawater.com/2019/sustainability-at-manila-water/developing-employees
Nondiscrimination
103	Management Approach	Manila Water believes that all of its employees and stakeholders should be treated equally and fairly. The company ensures that its policies, programs, projects, activities, and opportunities are inclusive.
406-1	Incidents of non-discrimination and corrective action taken	There were no incidents of non-discrimination to be disclosed.
Freedom of Association and Collective Bargaining
103	Management approach	57	Freedom Of Association And Collective Bargaining	https://reports.manilawater.com/2019/sustainability-at-manila-water/developing-employees
407-1	Operations & suppliers in which the right to freedom of association and collective bargaining may be at risk	57	Freedom Of Association And Collective Bargaining	https://reports.manilawater.com/2019/sustainability-at-manila-water/developing-employees
Rights of Indigenous People
103	Management approach	The company adheres to all laws and regulations set by the government and regulatory bodies.
411-1	Incidents of violation involving the rights of IPs	There were no incidents of violation involving the rights of indigenous peoples in the reporting period.
Local Communities
103	Management Approach	50-51	Channels and Initiatives	https://reports.manilawater.com/2019/sustainability-at-manila-water/channels-and-initiatives
413-1	Operations with local community engagement, impact assessment, and development programs	50-51	Channels and Initiatives	https://reports.manilawater.com/2019/sustainability-at-manila-water/channels-and-initiatives
Customer Health and Safety
103	Management Approach	61	Commitment To Water Quality And Health	https://reports.manilawater.com/2019/sustainability-at-manila-water/helping-build-communities-and-safeguarding-customers-health
416-1	Assessment of the health and safety impacts of product and service categories	The Manila Concession is compliant with the Philippine national Standards for Drinking Water (PNSDW). Beyond the East Zone, the company provides reliable water supply in Clark, Pampanga, Boracay, Laguna, Bulacan, Cebu, Calasiao, and operating units in Asia Pacific.
416-2	Incidents of non-compliance concerning the health & safety impacts of products & services	The Manila Water Company did not experience any incidents of non -compliance concerning health & safety impact of products and services.
Labelling and Marketing
103	Management Approach	The company ensures that all its products and services provide necessary information needed by its customers. The enterprise practices fair and responsible marketing communications to ensure that customers can make informed decisions be it on the impact of projects, water services available, and/or drinking water product (Healthy Family).
Scope and Boundaries: Manila Water Total Solutions Healthy Family Purified Packaged Drinking Water
417-1	Incidents of non-compliance concerning product and service information and labeling	85	Healthy Family Packaged Purified Water	https://reports.manilawater.com/2019/business-review/manila-water-total-solutions
Socio-economic Compliance
103	Management Approach	The company adheres to all laws and regulations set by the government and regulatory bodies.
419-1	Non-compliance with laws & regulations in the social & economic area	105	The Chief Sustainability Officer	https://reports.manilawater.com/2019/corporate-governance/corporate-governance-report

Genuine Service

GRI Index